Social Work Team Lead - OH​/MI

Social Work Team Lead - OH/MI

Concerto Renal Services is an industry leader in sub-acute hemodialysis within a skilled nursing facility and/or long-term care facility. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

The Lead Social Worker serves as a regional clinical and operational leader, providing direct patient care while overseeing Social Workers within their assigned region. This role ensures compliance, staff development, process implementation, and consistent delivery of high-quality psychosocial services across all assigned units. The Lead Social Worker acts as a liaison between frontline Social Workers and leadership teams, promoting operational excellence, regulatory compliance, and patient-centered care.

Leadership & Staff Supervision

• Supervise and support Social Workers within the assigned region.
• Conduct recurring one-on-one meetings with direct reports at least monthly.
• Host monthly or quarterly Social Worker team meetings.
• Conduct annual performance evaluations.
• Provide coaching, mentorship, and performance feedback.
• Conduct disciplinary meetings and corrective action discussions when necessary.
• Ensure direct reports maintain required competencies, annual training, and Concerto University requirements.
• Review and approve employee timecards, mileage reimbursement, and other approved expenses.

Regional Operations & Program Oversight

• Maintain an active direct patient care caseload of approximately 50–75 patients.
• Create and manage monthly unit assignments for Social Workers.
• Ensure smooth implementation of new programs, workflows, and operational initiatives.
• Troubleshoot regional issues and escalate concerns to management as appropriate.
• Attend bi-weekly SW Lead meetings and other leadership forums.
• Cover units, patient care responsibilities, or meetings as operational needs require.
• Obtain and maintain out-of-state licenses when necessary to support regional coverage.
• Coordinate staffing and social work support for new unit openings and closures.

Recruitment & Workforce Planning

• Assess staffing needs and identify vacancies within the region.
• Submit and monitor job requisitions through Paycom.
• Participate in interviewing, onboarding, and training of new Social Workers.
• Coordinate staffing plans for new den openings and expansion projects.

Quality Assurance & Compliance

• Perform quarterly chart audits and compliance reviews.
• Review End-of-Month reports submitted by direct reports.
• Collect and submit monthly caseload reports for assigned team members.
• Monitor documentation compliance and adherence to CMS, state, and company standards.
• Attend monthly QAPI meetings and other quality-focused initiatives.
• Review physician compliance regarding CIPA completion and participation in Plan of Care (POC) meetings.
• Ensure appropriate follow-up and documentation of AKI patients in Salesforce.
• Monitor 2728 completion status and provide support to Social Workers as needed.

New Unit Openings & Facility Support

• Participate in planning meetings for new unit openings.
• Coordinate social work staffing and service implementation for new facilities.
• Oversee PHI processes and obtain required laboratory information during unit openings.
• Coordinate and attend facility in-services related to new den openings.
• Assist with patient placement and continuity of care during unit closures.

Patient Advocacy & Escalation Support

• Provide guidance and support for patient grievances and complaint resolution.
• Assist with complex patient behavioral concerns.
• Support management of potential involuntary discharges.
• Collaborate with Renal Network representatives and interdisciplinary teams as needed.
• Assist Social Workers with facilitating Plan of Care meetings when attendance barriers exist.
• Serve as a regional resource for complex psychosocial cases, ethical concerns, and patient advocacy issues.

Interdisciplinary Collaboration

• Partner with Operations, Nursing, Physicians, and Facility Leadership to ensure coordinated patient care.
• Promote effective…