Family Support Assistant; Part Time; Holt, MI

This is a year round regular part time position, 28 hours per week, normal business of 8:00 am to 4:30 pm.

Pay rate: $18.32/hour

Under the direction of the Service Center Manager, provides family support services to individuals accessing services through the Service Center to promote individual and family independence. This position focuses on (but is not limited to) providing direct assistance and advocacy/referral services to eligible people with shelter and utility needs. Requires the ability to establish and maintain positive working relationships with landlords and utility providers.

• Serves as the Service Center's Receptionist
• Provides family support services to individuals seeking services through CACS Service Centers. Services include needs assessment, direct and referral services, advocacy, and follow-up to assist individuals in meeting basic needs.
• Determines eligibility and assists clients with the complexities related to emergency shelter and utility assistance applications to apply for needed services.
• Assists individuals in the selection of educational enrichment activities to comply with program requirements.
• Maintains up-to-date client files, including assessment, direct, and referral services, follow-up, and other client contact.
• Informs eligible participants about available programs and assists in the completion of the application for those services when the application process is open.
• Provides participants and guests with community resource information and explanation of how to access services.
• Links participants and guests with service providers, employers, landlords, and other resources designed to meet individual needs and improve their quality of life.
• Works cooperatively as part of the Service Center team to address the needs of the low income population.
• Serves as a role model to guide others along the self-sufficiency continuum.
• Assists with special projects upon request.

The above statements are intended to describe the general nature of and level of work being performed by a person in this position. They are not an exhaustive list of all duties that may be performed.

• The job requires knowledge normally acquired from specialized training such as that acquired in specialized classes, vocational, trade, or business school with course work in human or social services.
• Minimum of a two-year degree required. Relevant, equivalent experience may be accepted in lieu of a degree.

• Minimum of two years' experience in the delivery of direct and information/referral services to the low-income community.
• Sensitivity to the needs of others with the ability to encourage and guide others in their quest for independence.
• Good oral and written communication skills.
• Ability to work with a diverse population in an effective manner.
• Advanced computer skills required.

The qualifications listed above are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties

Capital Area Community Services, Inc. is an Equal Opportunity Employer. We are a drug free workplace, with pre-employment drug screening required (including marijuana). Employment is contingent upon successful completion of a background check.