Dedicated Fleet Manager

Overview

Summary: Serve as driver's supervisor/representative in Operations. Manage drivers' performance in identified categories and be the primary communication link to drivers. Work to achieve optimum driver and customer satisfaction.

Summary: Serve as driver's supervisor/representative in Operations. Manage drivers' performance in identified categories and be the primary communication link to drivers. Work to achieve optimum driver and customer satisfaction.

Responsibilities include the following. Other duties may be assigned.

• Sole communications link to driver, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling, and dissemination of general company news and information.
• Responsible for assigned full board of tractors and drivers, including, but not limited to, effective management for optimum performance in the following categories:
• Ensuring data entry is correct at all times. Coding errors on service failures should be minimal. Fleet Managers are responsible for 99.5% data entry accuracy.
• Responsible for maintaining driver turnover within the ideal range. The ideal range will vary month to month, but preventable turnover should never exceed 60%.
• Utilization, mileage may vary depending on the month. Overall utilization should be 310-326 MPU per day. In cases of dedicated freight, your MPU goal may be adjusted to fit the expectation of that specific business unit.
• On-time service – Service failures should be minimal. It is your responsibility to communicate to the driver the customers’ expectations.
• Overall safety – Hours of service, unsafe driving, and overall CSA scores will affect bonus potential.

• Ensure drivers are current on preventative maintenance on their trucks.
• Update drivers on road conditions and restrictions as communicated by the Safety Department.
• Communicate to HR in a timely manner on drivers' medical conditions or attendance issues.

• Handling driver complaints and ensuring complaints are escalated to the appropriate person or department and handled in a timely manner.
• Work with Load Planners and other Fleet Managers to plan future workload.
• Work with Service and Breakdown departments to adequately maintain equipment and meet service schedules.
• Must be able to think strategically and plan ahead of rapidly changing situations while maintaining a positive team-oriented attitude.
• Must be well organized and engaged with the team members.
• Maintain a positive attitude with coworkers and supervisor, exercising the speed of trust when issues arise.
• Disclaimer This job description is not intended to be a comprehensive list of duties and responsibilities. Duties and responsibilities may change without notice.

• 2-year degree in related field
• 3 years of experience in transportation
• Demonstrates decision-making ability with little supervision
• Intermediate user ability for Microsoft Excel

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate Degree or 1-2 years related experience and/or training; or equivalent combination of education and experience.