Floating Assistant Member Experience Manager

About Securityplus Federal Credit Union:

Since 1938, Securityplus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence.

Since 1938, Securityplus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence.

Guided by our CARES values of Collaboration, Agility, Respect, Excellence, and Spirit, we create meaningful connections and deliver exceptional service in everything we do. We believe in doing what is right for our members, supporting one another as a team, and making a positive impact that extends far beyond our branches.

Our vision is to be our members' first choice by providing experiences that inspire trust, confidence, and long-term relationships. When you join Securityplus, you become part of a purpose driven team that believes in service, growth, and the power of community.

Ready to help us create meaningful moments for our members? The Assistant Member Experience Manager plays a pivotal role in ensuring an exceptional member experience and advancing our vision to be our members' first choice. This role supports the day-to-day operations of the branch, guides and motivates team members, and ensures that every interaction reflects our mission and values.

In this role, you will coach your team to deliver outstanding service, build meaningful member relationships, and maintain operational excellence. You will also serve as acting manager in the absence of the Member Experience Manager and represent Securityplus in the community.

This is an opportunity for a passionate, purpose-driven leader to make a lasting impact - on our members, our team members, and the communities we serve.

Inspire, mentor, and coach team members to provide exceptional service and uphold our CARES values every day.

Assess each member's unique financial situation and recommend products and services that directly address their needs and enhance their financial well-being.

Build strong, trusted relationships by understanding member needs and connecting them with financial solutions that promote security and success.

Model our commitment to empowering financial security and being our members' first choice through every action and decision.

Partner with local organizations, conduct presentations, and participate in events that promote Securityplus membership and brand visibility.

Help members adopt our digital banking tools and technology to enhance convenience and accessibility.

Serve as the first line of defense against fraud and ensure strict adherence to policies and regulations.

• Associate's degree or equivalent work experience (required)
• Two (2) years of banking experience
• One (1) year of supervisory experience, preferred
• Certified Financial Counselor (CCUFC) Designation (required)
• NMLS designation or ability to obtain, preferred
• Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS).
• Availability to work Saturdays.

You'll be part of a credit union that's all about helping our members and communities thrive.

We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus and monthly incentives.

We value internal development and offer opportunities for career progression into new roles and other departments.

We believe in work/life balance. No burnout allowed here!

No egos, no endless meetings-just a team of passionate people who genuinely love working together to make a positive difference.

Securityplus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, colour, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Securityplus Federal Credit Union to provide reasonable…