End User Technical Support

We are seeking an End User Technical Support for our First Quality Tissue located in Lock Haven, PA.

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. The role requires annual training regarding data privacy and security.

• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.
• Providing general desktop support, project coordination, imaging and re-imaging PCs and laptops.
• Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, email, or in person.
• Resolving network related issues such as local area connection problems, network access, mail, internet, dial-inks, etc.
• Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.
• Providing assistance in installation of other peripherals such as printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• Divisional, local, enterprise incident management support.
• Collaborate with Service Desk Lead, Divisional IT Leads, Information Security, and First Quality Businesses.
• Assist in change management efforts.
• Provide feedback to services and capabilities provided by IT.
• Responsible for customer satisfaction, service level objectives, and IT improvement plans.
• Occasional travel to other First Quality locations required.

• Bachelor's degree in computer science, related field or equivalent experience.
• Strong problem solving and decision-making skills with excellent written and verbal communication skills.
• Fluent in English.
• Leadership skills and general knowledge of all IT disciplines and technology platforms are preferred.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, or protected Veteran status.