Branch Manager

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Full Time Lock Haven, PA, US

30+ days ago Requisition

Salary Range: $45,500.00 To $60,000.00 Annually

HORIZON FEDERAL CREDIT UNION

POSITION DESCRIPTION

POSITION

DESCRIPTION:

Branch Manager

REPORTING TO: Director of Retail Delivery

DEPARTMENT: Lock Haven Branch

FLSA STATUS: Exempt

Horizon understands our employees are the credit union’s greatest asset. We recruit and develop enthusiastic, engaged, and empowered individuals to take ownership of each and every member experience to ensure the member is receiving exemplary service. Together, we strive to provide a brighter financial future for our staff, our members, and our surrounding communities.

Our staff is driven by a common passion to be the BEST by doing whatever it takes to exceed the expectations of our members and internal team. They are determined to differentiate our Credit Union in the marketplace through our obsession for delivering superior quality and professionalism. They are collectively focused on conducting all business, internally and externally, with the highest degree of honesty, integrity, consistency and ethics.

Leads, motivates, and continuously develops a front-line staff to ensure the needs of the members, branch and Credit Union are met. Takes ownership of creating an exceptional member experience to ensure our member’s needs are met. Passionately develops awareness within the community through expansion of new business by outdoor business development strategies as well as assisting with the creation and execution of a branch development plan.

RESPONSIBILITIES

• Serves as ambassador of the Horizon Federal Credit Union (Horizon) brand. Continuously demonstrates the Credit Union’s mission, vision, and core values in all interactions with current and perspective members, colleagues, vendors, and members of the community.
• Ensures operational integrity including compliance in all policies and procedures.
• Serves as a role model to other employees through words and actions.
• Effectively sets and monitors branch objectives and goals in conjunction with the overall goal and plan of the credit union.
• Effectively leads, coaches, counsels, mentors, and develops branch team to increase efficiency, enhance productivity, achieve goals, and provide a consistent atmosphere aligned with credit union culture.
• Effectively encourages individual and group input, listen to ideas, and recognize behavior and actions that aligns with Horizon FCU’s mission, vision and core values.
• Takes ownership of overall direction and performance of the branch.
• Manages all personnel issues including interviews, hiring and promoting, schedules, performance evaluations, coaching, discipline actions, and terminations when necessary. Seeks assistance of Human Resources when situation warrants.
• Reviews and approves employees’ timecards for payroll, personal days, vacation days and sick time.
• Maintains a current and comprehensive knowledge of all related products, services, policies, procedures, rules, and regulations applicable within the branch network, and ensures staff is aware of and comprehends changes.
• Proactively increases multiple-account relationships with current and prospective members by cross selling, up-selling, and referring applicable products and services.
• Communicates in person, over the phone, and through written correspondence in a clear, diplomatic, and professional manner.
• Takes ownership of member inquires, actively resolves escalated member issues and complaints, and further escalates when necessary.
• Proactively identifies and communicates areas to increase and enhance efficiencies, productivity, profitability, and provide a consistent team atmosphere.
• Tracks individual and branch productivity and report monthly.
• Works harmoniously with colleagues across all departments to meet the needs of the members and credit union.
• Ensures all branch employees adhere to policies and procedures described in the Employee Handbook.
• Recommends and manages branch budget, including purchase of…