Wellness Associate

Job Description Terrapin is looking for a Wellness Associate to join our growing company. As a Clinton County, Penn.

-based cannabis company, Terrapin is a pioneer in the emerging industry. Terrapin is a cultivator and processor of high-quality medical and recreational cannabis products with plans to open a retail footprint in Pennsylvania. With over 15 years of industry experience, Terrapin was licensed to operate in the Pennsylvania marketplace in 2017, growing to more than 200 employees. Retail expansion plans in Pennsylvania have created a need for a Wellness Associate.

Wellness Associates are the face of the Medical Marijuana Industry that represent the mission and the goals of Terrapin Care Station while providing superior customer service and maintaining a level of product knowledge to meet the needs of the patient, while providing an education on the safe consumption of available products. They are also responsible for knowing the laws that govern a legal sale of marijuana in a medical setting to ensure that the business is operating within the confines of compliance.

They are the last people in the seed-to-sale chain of production who have the task of delivering products while giving the customer the best experience Terrapin Care Station can provide.

Duties and ResponsibilitiesA customer service professional, greeting all patients in a warm, sincere and helpful manner

Consistently delivers the ultimate customer experience in all facets from patient entry to exit; ensures each patient receives full attention during their transaction

Assists patients with choosing the right products according to their ailments

Ensures orders are fulfilled efficiently with 100% accuracy at all times

Abides by product handling procedures, including company safety and health policies as well as regulatory agency compliance

Checks patient IDs and conducts transactions at POSRemains upright on their feet, particularly for sustained periods of time, up to 88% of the work day Moves about on foot to accomplish tasks to meet customer/patient needs

Helps keep the store clean and tidy, including sweeping and mopping

Provides customer education about products and uses Works with leadership to understand company goals and procedures

Other duties as assigned by management

Minimum Qualifications and Requirements Must be able to pass state-mandated background checks and successfully complete the Department of Health's 2-hour training course

Must be organized and maintain a neat and clean work station

Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires itMust be able to perform simple math

Must be willing to learn about new products and cannabinoids

Must be aware of and abide by all laws and compliance surrounding retail operations

Must possess a willingness to learn the effects and applications of concentrates and other THC infused products

Experience in the use of cannabis with a willingness to learn strain genetics, including their properties and effects

Is familiar with Windows, Microsoft Office and Google Drive Must be able to operate the point-of-sale system and maintain accurate cash handling practices

Must have 1-year of cash handling experience

Must have 1-year of customer service experience

Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions

Must have reliable transportation to/from work

Benefits

Parental Leave upon 1 yr of employment

Health insurance

Paid time off Dental insurance
401(k) w/company match upon 1yr of employment

Vision insurance

Life insurance

Health savings account

Tip Share If you require a reasonable accommodation, you may contact us at (Use the "Apply for this Job" box below). About Terrapin Founded in Boulder, Colorado in 2009 as Terrapin Care Station, the legacy, family-owned cannabis company in 2017 was one of the first 12 initial recipients of a Pennsylvania medical cannabis grower/processor license. With a headquarters in Boulder, Colo. that oversees operations in Clinton County, Pennsylvania, Terrapin is consistently held as an industry model for patient-focused cultivation and production of high-quality medical cannabis products.

Terrapin's medical cannabis products can be found in every dispensary in Pennsylvania thanks to a loyal patient base that appreciates our commitment to quality, transparency and affordable products. With a strong commitment to corporate responsibility and advancing equity across the industry, Terrapin believes in "planting local roots." We operate in Pennsylvania under the brands:
Double Bear (extracts, vapes and troches), The Woods (premium flower), Terrapin (whole flower), and Resolute Remedies (topicals, capsules, and tinctures). Terrapin has plans to open dispensary operations in Pennsylvania and is actively pursuing locations. For more information, visit  The above statements are intended to describe the general nature and level of work…