HVRP Case Manager

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Full Time Lock Haven, PA, US

5 days ago Requisition

Position Overview:

Guided by our mission of 'serving those who served, the Case Manager provides trauma-informed advocacy and comprehensive case management for a portfolio of 15–30 Veteran households. This role is essential in helping Veterans and their families navigate the path from housing crisis to permanent stability by co-developing and achieving individualized housing stability plans. This Case Manager acts as a dedicated navigator, ensuring every Veteran in the Supportive Services for Veteran Families program receives the equity, respect, and resources they have earned.

Key Responsibilities:

• Maintains a caseload and provides case management with a focus on housing first.
• Consults with clients to assess program eligibility and service needs.
• Works with clients to create individualized housing stability plans with client-specific goals.
• Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
• Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.
• Collaborates with case management team on service plans to coordinate approaches for successful outcomes.
• Ensure case files comply with regulatory agency standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
• Organizes program efforts to meet requirements of outreach, case management, access to VA benefits and access to other public benefits.
• Financial assistance to eligible households as needed.
• Conducts outreach to identify and provide services to target populations.
• Develop and maintain relationships beneficial to the program and agency to generate referrals of veteran households to the program and to promote agency services.
• As required, attend all internal, external and community meetings and events relevant to the position.
• Performs additional program-related duties as assigned by the Program Manager.
• Maintain consistent and reliable attendance as an essential function of this role and perform other duties within the scope of the position, as assigned by the Program/Department Manager, to effectively support program/department operations and our agency's mission of serving veterans.

Qualifications:

• Bachelor’s degree or equivalent work experience in social services, non-profit management, administrative or case management capacity.
• Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
• Experience working with grant-funded programs—particularly focused on veteran housing services experience working with diverse populations, as well as low-income individuals.
• Good computer skills with knowledge of databases and Microsoft Word Suite.
• Strong organizational, time-management, communication, and people skills.
• Possess and maintains a valid, unrestricted driver's license, with an acceptable driving record in accordance with agency policy, current automobile insurance, and vehicle registration.

Core Competencies & Capabilities:

• Analytical Skills and Mindfulness: Gather and interpret data to identify trends, patterns, and insights that inform effective decision-making. Ensure a high standard of quality, accuracy, and precision in all tasks.
• Collaboration and Teamwork: Build positive, effective working relationships with colleagues, participants, and stakeholders. Contribute to team goals while recognizing and…