Teller, Customer Service​/HelpDesk

Summary:

Process deposits, transfers, withdrawals and other transactions in accordance with established policies and procedures; must be continuously aware of fraud loss and check cashing guidelines as well as all security and transaction documentation requirements. Also responsible for the security of assigned cash which must be maintained and balanced within established guidelines. Assist with selling of bank products to new and existing customers.

Essential Duties:

Process all transactions within established policies and procedures to ensure operation excellence.

Balances cash drawer according to bank procedures on a daily basis.

Process cash advance transactions daily.

Close out deposits made with Master Card/Visa sales daily.

Safeguard cash, confidential customer information, and bank assets.

Identify cross-selling opportunities and refer sales to the appropriate departments.

Cooperate with co-workers to complete assignments in a timely manner as needed.

Process miscellaneous mail-in deposits.

Process night deposit bags under dual control.

Assist in commercial deposits as needed.

Provides excellent customer service to all customers of the bank and assist with printouts, inquiries, check orders, and other directions as needed.

Performs all other job duties as assigned by management.

Abides by First-Lockhart National Bank policies and procedures, including dress code standards, safety guidelines, security procedures, etc.

Attend all mandatory meetings.

Qualifications:

Requires the ability to read, understand and write the English language.

Requires the ability to speak and hear the English language.

Requires the ability to perform arithmetical calculations in order to complete customer transactions.

Requires the ability to use teller terminal, computers, printers, calculators, currency and coin equipment, fax machine, and copier to perform the job.

Requires the ability to be mobile approximately 2 hours per workday.

Requires the ability to stand 7 hours per workday.

Requires the ability to bend/squat frequently in the scope of performing the job.

Requires the ability to transport up to 50lbs of boxed/bagged coins.

Requires sufficient visual acuity to perform the job.

Requires the ability to use hands frequently for fine manipulation of equipment and materials such as keyboard, paper and currency.

Requires the ability to possess mental demands, precis ions and accuracy.

Requires the ability to possess public relations and communication skills in dealing with Bank customers.

Education and Experience:

High School Diploma.

Related work experience or minimum 1 year cash handling experience.

Bilingual English and Spanish is a plus.

Good communication and customer relations skills.
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