Recovery Support Staff; RSS

The Recovery Support Staff (RSS) observes and assists assigned clients recovering from alcohol or substance abuse and helps with daily living activities, therapeutic activities, and socialization. RSSs are responsible for the overall maintenance of a therapeutic environment in a unit and to ensure safety of clients and staff. RSSs attend and participate in group therapy, in-service education, and staff meetings. Carry out general nursing assistance necessary to treatment of adult clients as assigned.

• Conduct Q30s and 1:1 in accordance with hospital standards. Ask for assistance when other tasks take priority. Ensure there are no gaps in observations.
• Participate in treatment engagement by helping identify patients' problems, needs, and strengths; suggesting modifications to the treatment plan based on observations of patients' behavior.
• Co-facilitate didactic, educational, and community groups within the context of the treatment program encouraging and facilitating patients' participation in therapeutic activities.
• Communicate information regarding patients' behavior to other members of treatment team.
• Take direction from RN or LVN. Float to any unit as needed. Do not push back.
• Maintain boundaries with patients and employees.
• Observe patient for change in behavior. Work on de-escalation prior to a code. Notify RN to evaluate and assess changes in patient behavior.
• Respond to all codes (If you are making rounds or on a 1:1 ensure someone has signed the Q30s before departing. If you are the only one available for observations, continue to make your observations).
• Know the daily schedule and keep patients on track for all events.
• Speak to patients respectfully, recognize that how you speak may elevate to a code.
• Use appropriate phone etiquette for quality calls and address all customer questions and concerns.
• Provide input during shift report.
• Supervise patients to ensure their safety and their involvement in treatment and during transport.
• Orient new patients to the program and milieu.
• Carry out general nursing assistance as assigned and supervised by nurse in charge.
• Maintain a safe and therapeutic physical environment for patients.
• Carry out clerical/administrative assignment to support patient.
• Participate in activities which enhance professional growth and development.
• Uphold the Organization's ethics and customer service standards.

High school diploma/GED required. Current valid driver's license.

Prior experience in mental health and/or recovery support in an inpatient setting, preferred.

Must obtain and maintain approved CPR and CPI certification.

• Can work independently while being a team player.
• Possess the skills to network with all resources to provide the best customer service with clients or family members seeking help.
• Ensure a safe and clean working environment complying with OSHA, Plum Creek Recovery Ranch, and the RSS Scope of Practice.
• Excellent customer service skills to handle continuous customer contact with the public, including citizens who may be ill or injured, upset, and/or distraught, requiring the utmost patience, tact, and discretion.
• Exercise sound judgment and good problem‑solving skills in pressure situations.
• Communicate clearly and concisely with co‑workers and the public.
• Good vision to read documents and view information output from medical equipment.
• Basic PC skills that include working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
• Maintain confidentiality under HIPAA standards.
• Exercise high degree of diplomacy and tact; excellent customer service and interpersonal communication skills; cultural sensitivity and demonstrated ability to work with diverse people groups.
• Well‑developed verbal and written communication skills in English; additional language abilities desirable. Work well under pressure with minimal supervision.
• Apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
• Maintain a cooperative and positive attitude and approach with patients, family members, staff and visitors.
• Suc…