Assistant Manager

Assistant Manager

Big Bob's Bowling is seeking a driven, floor-focused Assistant Manager to help lead daily operations in a high-energy, entertainment-driven environment.

This role supports the General Manager in overseeing front-of-house operations, bar service, guest experience, team development, and financial performance. The Assistant Manager must thrive in a fast-paced setting that blends hospitality, nightlife energy, and operational discipline.

• Lead shifts with visible, hands-on presence
• Ensure Legendary Hospitality standards are delivered consistently
• Manage bowling lane flow, wait times, and guest communication
• Resolve guest concerns quickly and professionally
• Support private events and league nights with seamless execution

• Coach and develop FOH and bar team members
• Support hiring, onboarding, and training
• Maintain accountability around service standards and steps of service
• Foster a culture built on energy, urgency, and ownership

• Support sales-driving initiatives and promotions
• Manage labor to budget while maintaining service levels
• Monitor bar controls, cash handling, and daily reporting
• Protect margins through operational discipline

• Oversee beverage quality and consistency
• Maintain proper liquor controls and inventory processes
• Ensure compliance with TABC and company policies
• Support execution of seasonal cocktails and promotions

• Ensure cleanliness and organization throughout the venue
• Enforce safety and security standards
• Uphold Black Family Hospitality core values daily

• 2+ years of restaurant, bar, or entertainment venue management experience
• Strong leadership presence and ability to command a busy floor
• Understanding of labor management and sales-driving tactics
• Experience in high-volume or nightlife environments preferred
• TABC Certification required
• Flexible schedule including nights, weekends, and holidays

** This job description provides a general outline of the responsibilities and expectations associated with the role. Please note that it is not an exhaustive list; duties may be added, removed, or adjusted as needed to support the ongoing needs of the business.