Business Systems Analyst I

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Established in 2022, Real Cold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. This mission is reinforced through its highly bespoke solutioning and customer-centric approach.

The Real Cold platform operates a national, omni-channel network, inclusive traditional storage offerings, as well as comprehensive direct-to-consumer program, which can reach the majority of U.S. consumers within 1- or 2-day ground service.

At Real Cold, you're more than an employee—you’re part of a team that's building the future of cold chain logistics. We invest in our people by providing opportunities to learn, grow, and advance while fostering a culture built on integrity, accountability, safety, and continuous improvement. Build your career with a company that's growing—and helping its people grow along with it. If you're ready to grow your career with a company that's growing too, we'd love to meet you.

As a Business Systems Analyst I, the incumbent will function as a liaison between IT and users and have both business and technical expertise. The incumbent will provide technical support, documentation, and be responsible for small projects while translating business needs into simple technical solutions. In addition to troubleshooting everyday issues, they will gather requirements and maintain dashboards/reports that inform decision-making.

This role will report within Operations IT and offers exposure to systems such as WMS and TMS.

Review, analyze, and evaluate user needs to create solutions that support overall business strategies.

Provide first-line technical support for common software and basic networking issues; esculate complex problems to senior staff.

Document system requirements, defines scope and objectives, and create specifications that drive system, dashboard, and process development and implementation.

Document processes and troubleshooting steps; maintain FAQs and knowledge-based articles.

Support creation and maintenance of Power BI dashboards and reports (refresh data sources, run simple queries, format charts).

Will be responsible for onboarding tasks (equipment setup, account provisioning).

Work with vendors and internal partners under the direction of senior staff.

Research low-cost/built-in analytics features and flag useful tools.

Perform other duties as assigned (documentation, testing, data validation).

Candidates must be legally authorized to work in the United States without current or future employer-sponsored visa support.

Associate’s degree in information systems, computer science, business, or related field (or equivalent experience).

Two years of related experience (internships, part-time work, coursework count towards this requirement).

Familiarity with database concepts and basic SQL is a plus.

Interest in data visualization and reporting; experience with Power BI preferred.

Strong communication and problem-solving skills.

Ability to manage tasks and follow through on assignments.

Eagerness to learn and grow in systems analysis and BI.

Abl…