Customer Relations Project Manager

## Customer Relations Project Manager Apply locations:
OPS - Landsberg Chicago ILtime type:
Full time posted on:
Posted 9 Days Agojob requisition :
R31584

HYBRID ROLE BASED OUT OF OUR LOCKPORT OFFICE
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* Job Purpose:

** Our Customer Relations Project Manager will be responsible for playing a key part in driving business performance both at the local site level and with national accounts. This role leads specific projects from their inception through completion.
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* Job Responsibilities:

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* ● Oversee End-to-End Order Management:
Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.  
● Support Sales & Customer Communication:
Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.  
● Manage Quoting & Profitability:
Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.  
● Coordinate Supply Chain & Lead Times:
Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.  
● Prevent & Manage Backorders:
Monitor inventory and usage trends to prevent stockouts, expedite orders, and manage backorders or cancellations appropriately.  
● Ensure Data & Invoicing Accuracy:
Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.  
● Lead Quality & Testing Programs:
Address product or service issues, manage corrective actions, and coordinate sampling/testing programs  
● Implement National Programs Locally:
Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.
** Additional Responsibilities &

Qualifications:

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* ● Strong interpersonal skills including customer interface.
● Ability to quickly absorb new knowledge and utilize of new software.
● Salary: $53,100 - $72,800 annually
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* Work Experience:

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* ● 3-5 years of related job experience.### ###
● Excellent verbal, written, people, and diplomacy skills are required.### ###
● Knowledge of major ERP (enterprise resource planning) software applications such as SAP, Oracle, or People Soft.### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ###
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* Education:

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* ● Bachelor's Degree Preferred### ### ### ### ### ### ### ### ### ###
** What We Offer
*** Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
* Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
* Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
* Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.  
** About Veritiv
** Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides Jan San, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit  and connect with the Company on Linked In.
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