Branch Customer Service Representative - Lockport, IL

Branch Customer Service Representative

It’s a great time to join AAA The Auto Club Group! We are a committed team focused on driving your career forward.

Full time, Exempt/Non‑Exempt:
Hourly

Why Choose a Career with the AAA The Auto Club Group (ACG):

• Established brand with over 100 years of reputation.
• Branch offices house travel, membership, insurance sales and support employees.
• Opportunity to drive new business with competitive products and help retain the 14+ million members of ACG.

Excellent opportunities to build a career path:

• Other branch positions – Field Insurance Sales Agent, Travel Agent.
• Other departments such as:
  Call Centers, Automotive Services, Claims, Underwriting, and more.

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products, and selected banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agents when appropriate.
• Provide cashiering services, including processing payments for insurance policies, travel tickets, and travel money products, and balancing the cash drawer.
• Receive and resolve member/customer complaints, seeking assistance from management when needed.
• Provide administrative support to travel and/or insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and travel products.
• Other duties as assigned.

Hourly wage ranges from $19.00 to $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.

• Medical, dental and vision benefits.
• 401(k) match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
• Paid Volunteer Day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership.
• Discounts, perks, rewards and more.

• High School Diploma or equivalent.
• Experience working in a customer‑focused environment.
• Providing customer‑focused service and timely solutions to problems.
• Proficiency with Microsoft Office applications.
• Taking personal responsibility in seeking solutions to problems.
• Multitasking and appropriately prioritizing tasks to ensure meeting office customer service goals.

• Passion and enthusiasm for working with people.
• Basic mathematical calculations for monetary transactions.
• Effective verbal and written communication skills.
• Ability to work effectively in a team environment.
• Excellence in professionalism and efficient, effective customer service on phone or in person.
• Ability to work under pressure in a high‑volume, fast‑paced customer service environment.
• Availability for irregular hours including holidays, weekends and community events.

This is an in‑office position. Employees will service ACG members in‑person at a branch facility.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the position’s requirements.