Product Manager Parts and Service Sales

Overview

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

• Sales Support of Conventional and Automated Dairy Farming Equipment Repair and Maintenance parts
• Provide feedback on Global proposed initiatives by collecting local experiences, propose changes eventually needed considering local market requirements
• Introduce global Service initiatives in NAM/LAM, interacting with NAM/LAM Tech Services and New Equipment Sales groups when needed
• Constantly monitor dealers for satisfaction with our parts availability, lead times, pricing and options, working together with other GEA teams to correct eventual issues
• Implementation of GEA service programs for Conventional and Automated Dairy Farming Equipment, dedicated to enhancing equipment performance, reduce downtimes, while supporting end customers to achieve KPI’s goals related to parlor performance, cow throughput, milk quality and udder health
• Promote GEA Dealers as total service solutions suppliers, integrating scheduled and repair services to services related to hygiene, liners and supplies sales
• Provide field information to help maintain Spare Parts portfolio for NAM/LAM
• Collect market information and understand the needs of dealers and customers when it comes to parts and services. Use the information to create or improve our parts/service portfolio
• Take new Scheduled Maintenance tools to the market, promote and provide the required training to dealers’ Service Sales force
• Work closely with local engineering, handling the release of spare parts for products manufactured in NAM
• Proactively Work with NAM/LAM Tech Services team on parts updates, service guidelines, field feedback

• Bachelors Degree in Business, Operations, Communications, Agriculture OR 5+ years experience is desirable
• Knowledge of Dairy Farming equipment and respective repair and maintenance parts (service kits)
• Knowledge on milking equipment operation and performance, and how it relates to the parlor performance, to cow health and milk quality, and Cost of Ownership
• Proficient with Microsoft Office Suite or related software
• Excellent verbal and written communication skills to groups (large and small) as well as individuals, and to prepare presentations, or others means of communication as appropriate
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail

The typical base pay range for this position at the start of employment is expected to be between $85,000 - $110,000 per year. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Please note:

This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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