IT Support Engineer; Level 2

The following position requires an independent, mature, energetic, enthusiastic hard worker who can maintain a professional appearance and demeanor. The applicant should have a high-technical aptitude and be detail-oriented. Clear and concise written and verbal communication skills are a must. Must be able to take direction from team leads and follow escalation procedures when appropriate. Position will require lifting 50-lbs, climbing stairs and ladders, and carrying equipment.

Candidate must be customer-oriented with high regard for providing excellent customer service and demonstrate the ability to diffuse potentially stressful situations, conduct all business matters in a professional manner, possess a valid Illinois Driver’s License, have own transportation with proof of vehicle’s insurance, mobile phone, and be able to work independently.

JK Technology Solutions is a Chicago-based Managed Services Provider who services a wide-range of businesses. Daily tasks include phone and remote support, alert monitoring response and resolutions, entering incidents into IT specific ticketing system.

• Standard work week will be 40 – 50 hours per week.
• Some after hours and weekend work per customer requirements.
• 75% Local Travel.
• Must be able to lift 50 lbs.
• Must be able to drive and provide own transportation.
• Candidate will work as Helpdesk Technician and/or Onsite Technician per customer requirements

• Configuring, Deployment, and Troubleshooting Windows 7, 8, and 10
• Configuring, Deployment, and Troubleshooting Windows Server 2012, 2016, and 2019 Standard.
• Configuring, and Troubleshooting macOS Yomosite – Big Sur.
• Configuring, Installing and Troubleshooting Microsoft Active Directory, DHCP, DNS, and other server Roles and Features.
• Configuring and managing File Shares, NTFS file permissions, security groups, and users.
• Office 365 Administration
• Configuring, Installing and Troubleshooting Microsoft Office 2010
  -2019
• Installing and Troubleshooting Adobe Acrobat, Photoshop, and all Adobe Creative cloud programs.
• Microsoft Exchange Server
• IT Document Management Platforms
• IT Ticketing Systems
• Hardware Support for Firewalls, Routers, Security Appliances, Switches, Wireless Controllers, and Wireless Access Points.
• CAT5 and CAT6 Wiring and termination.

• SQL Server Configuration, Installation and Management aintenance.
• Vendor Hardware Support:
  Dell, HP, Aruba, Cisco, Sonic Wall, Ubiquiti.
• Solar Winds N-Central(N-Able), Autotask, IT Glue, and Roar.