Dispatcher, Transportation

Location: Lockport, IL

Job Type: Full-time |
Shift: Monday - Friday 4am - 2pm

Job Title: Dispatcher – National DCP

Join National DCP, LLC (NDCP) as a Dispatcher. In this role you will coordinate and schedule the delivery of goods from the Distribution Center to franchise stores for Dunkin’ restaurants. You will maintain communications with all interested parties throughout the delivery process to ensure the best possible product delivery and service.

NDCP is a $3 billion supply chain management company serving over 10,000 Dunkin’ locations across the U.S. It is known for its reliability, performance, and strong team culture.

• Competitive hourly pay: $21.00 – $26.00 per hour
• Full benefits: medical, dental, vision, 401(k) with match
• Paid time off, paid holidays, and employee discounts
• Opportunity for career advancement across departments

• Medical, dental & vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Company‑paid life, AD&D, short‑ and long‑term disability
• 401(k) retirement plan with employer match
• Paid time off (vacation, sick, discretionary) & paid holidays
• Additional benefits: employee assistance programs, discount programs, tuition discount program, and more

• Maintain complete and accurate driver schedule.
• Dispatch fleet at distribution center and related hubs ensuring all routes are staffed appropriately.
• Track status of vehicles and equipment.
• Respond to driver calls and assist with breakdowns and accidents.
• Maintain accurate records of goods movement to store locations.
• Work with supervisors to schedule drivers for next shift.
• Process People Net trips from driver computers.
• Ensure compliance with Department of Transportation Hours of Service and track hours for route drivers.
• Create various reports (weekly mileage, fuel, late truck, etc.).
• Create Driver Route Books.
• Track delivery performance and advise stores and Member Services of any delays.
• Review timecards and People Net for Drivers and Delivery Assistants and notify supervisor of discrepancies.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• 1 – 3 years of transportation industry experience.
• Knowledge of DOT rules and regulations.
• Proficient computer knowledge (advanced preferred).
• Good mathematical skills.
• Problem‑solving and decision‑making ability.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Team player.
• Flexible to varying work schedules.

NDCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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