Wireless Retail Store Manager LOCKPORT | South Transit Rd

Job Details

Job Location:

LOCKPORT | South Transit Rd [223E] - Lockport, NY 14094
Salary Range: $60,000.00 - $ Base+Commission/year

Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. RSMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are the first focus, building meaningful connections with customers and recommending device and service solutions.

• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Ensure your store meets or exceeds sales goals by overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
• Sell personalized solutions beyond the bare‑bones device and service plan, including unique accessories and emerging Internet of Things devices.
• Keep the store operating at its best at all times.
• Approach service and sales needs with patience, honesty and empathy.
• Become proficient in digital tools for customer onboarding and interaction, such as coverage maps and service planning.
• Complete trainings on in‑store experience, new skills and processes, and knowledge of systems and reference resources.
• Build relationships and partner with employees across channels, including business and customer service, to own the customer experience, resolve issues, and identify small‑business leads.
• Develop strong peer relationships, holding each other accountable for the company’s success.
• Enjoy a positive work environment while delivering first‑class customer experience.

• Leadership ability.
• A competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead the team, sharing best practices and resolving customer issues.
• Effective operational, financial and performance management skills.
• Excellent communication skills with both team members and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care and excellence
• Health benefits for full‑time employees

• Be at least 18 years of age
• Wireless sales experience
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full‑time (45 hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect our communities and result in a superior customer and employee experience. We welcome everyone to our team.