IT Service Desk L3

Description

Description:

Will need additional Technicians one to be within 30

Min drive to Forest Park and another to Locust Grove, GA
Mon - Fri, 8:00am to 4:30pm
** Candidate needs to be flexible as shift will vary to align with production schedule.*
* Maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment and ensures all IT Systems are operating as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned
25% Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, which includesresponding to high priority outages outside of normal business hours.
25% Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment.
10% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages.
10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established time frames.
10% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.
5% Makes technical recommendations to executive operational leadership regarding problems, projects and releases.
5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions

Shift: M-F 8a-4:30pm EST
Top Skills' Details1-3 years of experience supporting a logistics or manufacturing networked computer environment
Ability to troubleshoot and configure RF devices or other handheld terminals
Ability to troubleshoot and configure Windows and Android PCs and tablets
Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
Top Skills Details
Hardware,Windows,Technical support,Troubleshooting
Additional Skills & Qualifications
- Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment
- Warehouse experience supporting end-use equipment
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Locust Grove, GA.
Pay and Benefits
The pay range for this position is $27.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Locust Grove,GA.
Final date to receive applications
This position is anticipated to close on Jul 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale,…