Resident Maintenance Technician Team Lead

KNAPP North America is seeking a Resident Maintenance Technician Team Lead. KNAPP (pronounced K-NAP, not Nap!), we make complexity simple by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, partnering with the customer to create the most value within each link in their supply chain.

Leveraging the latest software, AI and robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel and manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B and B2C customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future.

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• Provide industrial electrical/mechanical expertise; maximize equipment utilization and efficiency; assist in developing and implementing processes to maintain proper utilization and functionality; apply knowledge of electrical, mechanical, hydraulics, pneumatics, and automated equipment, including the use of 480vac, 240vac, 120vac, 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred); collaborate with the Maintenance Shift Supervisor, Resident Site Supervisor, and Site Maintenance Manager in a team of experienced engineers.
• Provide first-class maintenance support to customers for operation and maintenance of automated storage and retrieval systems and storage and picking systems installed at customer locations.
• Be safety conscious in all activities; rectify electro-mechanical faults; resolve PLC related issues; act as the resident expert on the subject matter; provide emergency breakdown and specialized maintenance support; set up and calibrate precision automation equipment.
• Create strong, effective working relationships with customers and their operational agents to enable KNAPP to provide first-class service.
• Achieve performance in terms of expected output, speed of response, quality of repair, and standards of workmanship.
• Train the customer's maintenance team as required.
• Expertise in the installation of conveyor and precision automation equipment.
• Maintain quality of service by ensuring quality communications with customers.
• Ensure that reports are well-written and legible; execute site quality procedures, safety procedures, and any statutory procedures.
• Regular meetings with the Maintenance Shift Supervisor, Resident Site Manager, or Site Maintenance Manager, as applicable, or provide that information to the Resident Business Manager.
• Provide specialized maintenance service support for the customer's installed system.
• Ensure that all spare parts usage issues are logged appropriately and promptly with the customer and KNAPP spare parts team or CMMS, if available.
• Ensuring proper care and maintenance of the tools and equipment supplied.
• Provide flexibility and the best use of skills and capabilities.
• Ensure that all time sheets and documents are correct and legible, with all the correct job numbers entered, and presented to KNAPP on a biweekly basis for approval.
• Provide mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing as needed.
• Work within a timeframe to complete reactive repairs.
• Interact with on-site management, keeping them informed of repair and maintenance progression, and addressing their concerns in a professional manner.
• Show hands-on ownership of issues to achieve a timely resolution.
• Interpret and work with electrical circuit diagrams.
• Utilize health and safety considerations with regard to given tasks and be able to carry out risk assessments.
• Mechanical aptitude including reading assembly drawings.
• Operate hand tools, disassemble and assemble parts onto equipment.
• Follow setup instructions, assembly drawings, and checklists.
• Attention to detail and exceptional follow-up skills.
• Excellent communication and customer service skills for internal and external customers.
• Computer literate with basic Microsoft Office skills.
• Willing to learn and adapt to changing role requirements; appreciation of cultural diversity.
• Performs other duties, as required.

• Degree in Electrical and/or Mechanical Engineering or equivalent work experience.
• 3 - 8 years of verifiable progressive experience as Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineer.
• Verifiable experience providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems.
• Bilingual English/Spanish or English/German preferred but not required.
• Extensive experience in equipment…