Service Coordinator Job Lodi area,California USA,Administrative/Clerical

Laurel Ag&Waterislookingforaself-motivated,exceptional

Service

Coordinator.

Asakeymemberoftheconstructionteam,the Service

Coordinatorwillworkcloselywiththepumpandservicemanagerstoprovidealladministrativeandothersupporttothepumpandserviceteamsforallregions.

Laurelislookingforstrong Service Coordinatorwheretheywillprovideexpertiseinadministrativesupportfunctionsaswellhavingstrongcommunicationskillstoour Customers and Team .Thisrolewillreporttothe Service Manager .

Thispersonwillbepassionateaboutunderstandingourcustomer’sneedsandcreatingsolutionsthatmaximizefieldperformanceat

Laurel.

The Service Coordinatorisexpectedtobeateamplayerthatlives Laurel ’sculturalvalues,setsanexampleforothers,andconstantlyenhancestheculture.

Theyshouldalsohavestrongcommunicationskillstoinspireothersintheirroleasateambuilderandpeer.

WHATYOUWILLDO

Creation of Service Calls
Collectallrelevantdatafromboth Customers and Laurel Team Membersviaallcommunicationmethods (phone,voicemail,teams,email,textetc.).Relevantdataincludesbutisnotlimitedtoo:

Customer Name

Caller Name

Caller Phone Number

Site Contact

Site Contact Phone Number

Ranch Location and Address

Repair Location on Ranch

All Relevant Detailsto Service Requested

Obtain pictures,maps,andotherrelevantdatarelatedtothelocationandequipmentandsavetobox

Once received,enteralloftherelevantdataintothe

Service Call Project Form Immediately
Triagetheleveloftheservicerequesttosetpriorityandcommunicateappropriately
Createhistoricalrecordsandconstructionprojectdata.

Saverelevantfiles,designs,formsetc.toBox Drive
Reviewreportof Service Calls .Followupontheseservicecallstoensuretheymeetthestandardstandardsabove.

Completetheprocessasnecessaryforthese Service Calls .
Ensure Service Call Projectis Sync ’dwithNOVAtimeforaccuratetimekeeping
Assist Pumpand Service Technicians with Collection of Required Information and Documentation
Ensure Technician shave Relevant Formsfor Service Calls
Review Filledout Formsfor Completeness
Attach Documentation to Service Calland /orBox File
Communicateregularlywith Techniciansandensuretheyhaveeverythingtheyneedtobesuccessful.

Bringanyissuestotheattentionoftheservicemanagerastheyarrive.
Communicateeffectivelywiththe Service Manager .
Monitor and Complete Documentation within Service Call
Update Service Call Notesbasedoffof Communication from Techs
Createand

FollowUPon Estimate sand Sales Ordersasrequested
Ensure Sales Ordersare Fulfilled
Follow upon

OpenPO’slinkedtoa

Sales

OrdertoensureETA’slineupwithscheduleandpriority
Scanand

UploadPFIR,Pump Efficiency Test Result sand Other Relevant Documents
Work Collaboratively with Service Managerstolearnandunderstandtechnicians ’schedules.

ReviewNOVAtime Dailyto Ensure Accurate Service Techsare Accurately Tracking Time
Assistand Complete Vendor Warranty Process
Performinitialresearchonrelevantequipmentdocumentationincludingbutnotlimitedtothefollowing:

Original Project Number

VendorandDateofPO

Dateof Installation

Serial Number

Relevant usage(hoursrun,mileage etc.as appropriate)

Ownprocessforshippingandvendorreceivingwarranties

Ensureshippingandreceivingdocumentationisobtainedandattachedto Box

Ensureallrelevant Vendor Communicationisattachedto Project and /orBox

Assist/Lead Weekly Service Call Meeting with Team
Reviewall Open Service Calls
FollowuponanyoutstandingPO’s,Request for Quote,priorweeknotesandmissinginformation
Addnotesfrommeetingto Service Call Dashboard
Adjust Statusof Service Callsas Necessary
Follow Up Communication
Contactandcommunicatewithcustomerstoensuretheyareinformed
Contactandcommunicatewith Pumpand Service Teamtoensuretheyareinformed
Communicatewithwarehouse,purchasing,andotherdepartmentstoensuresmoothservicecallsforcustomers
Complete Prepto Bill Processand Finalize Billingfor Service Manager Review
Updateand Finalize Service Call Notes
EnsurePO’sare

Received and Sales Ordersare Fulfilled
Monitor Bills Readyto Reviewand Ensurethetimeframefrom Prepto Billto Final Bill Complete is
20daysorless.
Otherdutiesasassigned–willrequirebeingteamplayerandhelpingoutinotherareasasrequested.

Couldincludebutarenotlimitedtohelpingwithteambuildingplanning.

WHATYOUWILLNEED

Provenabilitytoworkandcommunicateinateamenvironment
Provenabilitytosetbuildtrustthroughouttheorganizationandwithcustomers
Willingnesstojumpinandhelpwhereneeded
Proficient Microsoft Office (including Excel,Wordand Outlook)
Willingnesstolearnourcomputersystem
Abilitytoread,writeandspeak

Spanish(Bilingual)
Highleveloforganization
Exceptional problem-solving skills
Abilitytoeffectivelycommunicatewiththeserviceteam&pump management
Detail oriented&capableofunderstandingprojectdetails
Dependable and Abilitytoworkindependently
Experiencedwithequipmentrequiredforagirrigationpumps&electrical construction
Listen to team,troubleshootandabletocometodesirablesolutions
Capableofmakingdecisionsunderpressure
Professionalbutpersonablephoneetiquette
Responsivenessandsenseofurgency,great followthrough

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