Bilingual Loan Partner

Cross Country Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches across all U.S. states, D.C., and Puerto Rico.

The Bilingual Loan Partner I (Loan Officer Assistant) manages loan officers’ schedules, assists the Loan Partner II (Loan Processor), maintains the branch lead tracker and database, and fosters business rapport.

• Schedule all loan officer appointments, including new leads and additional appointments for the Branch Manager.
• Take all incoming calls.
• Assist Loan Partner II with clerical tasks, such as copying and faxing documents.
• Schedule regular weekly face‑to‑face meetings based on branch metrics and operations.
• Meet branch objectives specific to pre‑qualifications and pre‑approvals.
• Attend branch events to assist Loan Officer in building clientele.
• Complete and maintain branch‑assigned checklists, files, and analysis within allotted branch deadlines.
• Be available to work varying hours and overtime if needed.

• Fluency in Spanish and English to communicate with internal and external customers.
• High School Diploma or equivalent.
• Minimum 3 years of residential mortgage processing experience.
• Encompass experience required.
• Knowledge of RESPA and general mortgage and consumer lending regulations, and loan documents preferred.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization and time management skills.
• Proficiency in DU, LP, Microsoft Outlook & Windows.

Cross Country Mortgage, LLC offers a robust benefit package including medical, dental, vision, 401(k), short‑term disability, an employee assistance program, and wellness program.

Cross Country Mortgage, LLC strives to provide employees with a robust benefit package and is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, national origin, age, disability, or any other protected characteristic.