Dispatcher​/Jailer; Lateral

job description

hiring bonus: $7,500

to qualify for this position you must currently be working as a public safety dispatcher (9-1-1) with a law enforcement agency and have at least one or more years of paid public safety dispatching experience. There will be no exceptions.

monetary milestones:

• $2,000 at completion of field training program (6‑8 weeks)
• $2,500 at completion of probationary period
• $3,000 at completion of one additional year of employment with satisfactory performance review

this position processes and handles prisoners, including but not limited to: the booking of arrested persons; performing searches; taking inventory of prisoner’s property; fingerprinting; monitoring the activities of prisoners in city detention facilities; providing daily care of prisoners including feeding and medicating; and maintaining and enforcing custodial facility regulations of the jail.

• receive 9‑1‑1 police, fire and medical emergency calls, answer non‑emergency calls for public safety and other city departments using independent judgment in often sensitive situations.
• perform a variety of non‑sworn office duties in support of law enforcement activities.
• determine the nature of call, priority and appropriate response or action, and dispatch police, fire or other emergency units as necessary in accordance with established guidelines.
• maintain contact with all units on assignment; maintain status and location of police field units; coordinate emergency calls and relay information and assistance requests involving other public safety agencies.
• enter, update and retrieve information from computer networks relating to wanted persons, stolen property, vehicle registration and other information.
• process and handle prisoners as described above.
• provide a variety of staff and administrative assistance related to the dispatch center; work with supervisory and management staff to resolve issues related to dispatch.
• perform special projects as assigned, including research, scheduling training opportunities and developing dispatch‑related policies and procedures.
• perform other duties related to the operation of the department and the city, including additional duties that enable the department and city to meet the diverse needs of its community.

• knowledge of public safety telecommunications equipment, computer‑aided dispatch systems and multi‑channel radio systems.
• experience operating communication equipment and related software; geographic features and boundaries.
• proficient in english usage, spelling, grammar and punctuation; computerized data entry and retrieval systems used in dispatch communication and operations.
• familiarity with generally accepted office practices and procedures and standard office equipment including personal computers.
• first aid and cpr procedures.
• ability to learn city dispatch codes, policies and procedures; memorize codes, names, locations and other detailed information.
• work under pressure to obtain complete and accurate information from individuals who may be emotionally distraught, angry or difficult to understand.
• understand how to supervise prisoners, including physically escorting/directing or restraining and controlling combative prisoners in the jail by the use of restraint techniques and handcuffing procedures.
• operate computer‑aided dispatch system, display terminals, radio dispatching consoles and associated equipment; read and interpret street maps.
• type at a speed necessary for adequate job performance; compile and maintain complex and extensive records and files.
• work various shifts as assigned; work evening, night, weekend and holiday shifts; be callable during emergency situations.
• establish and maintain effective working relationships with those contacted during the course of work.

• equivalent to the completion of high school.
• one year of public safety dispatching experience.

work is performed in an office and emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held…