Tier 2 IT Support Technician

Key Responsibilities

End User Support

• Provide Tier 1-2 technical support for Windows 10/11 desktops and laptops
• Support Microsoft Office 365 applications (Outlook, Teams, One Drive, Word, Excel, etc.)
• Troubleshoot hardware issues including desktops, laptops, monitors, peripherals, and mobile devices
• Perform hardware/software installations, upgrades, and replacements

Identity & Access Management

• Create, modify, and disable user accounts in Active Directory and Azure AD
• Manage password resets, group memberships, and access permissions
• Support MFA and VPN-related access issues

Ticketing & Incident Management

• Log, track, and resolve incidents and service requests using Service Now
• Prioritize tickets according to SLA and business impact
• Escalate unresolved or complex issues to Tier 3 or appropriate IT teams
• Document resolutions, troubleshooting steps, and knowledge base updates

Network, VPN & Connectivity Support

• Troubleshoot network and Wi-Fi connectivity issues
• Support Cisco VPN connections for remote users
• Assist with basic TCP/IP, DNS, DHCP, and connectivity troubleshooting

Printer & Peripheral Support

• Troubleshoot local and network printer issues
• Install printer drivers and manage print queues
• Support scanners and other office peripherals

Security & Compliance

• Follow IT security policies and best practices
• Identify and report potential security incidents or vulnerabilities
• Assist with endpoint security tools and patching as needed

Customer Service & Collaboration

• Provide professional, customer-focused support to end users
• Communicate clearly with technical and non-technical stakeholders
• Work closely with infrastructure, network, and application teams

Required

Skills & Qualifications

Technical Skills

• Strong experience supporting Windows 10/11 environments
• Hands-on experience with Office 365 / Microsoft 365
• Working knowledge of Active Directory and Azure AD
• Experience using Service Now or similar ITSM ticketing systems
• Understanding of network, Wi-Fi, and VPN connectivity
• Experience supporting printers and peripherals
• Basic knowledge of hardware troubleshooting and imaging

Soft Skills

• Excellent communication and customer service skills
• Strong troubleshooting and problem-solving abilities
• Ability to manage multiple tickets simultaneously
• Attention to detail and documentation

Job Type & Location
This is a Contract to Hire position based out of Lodi, CA.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lodi,CA.
Final date to receive applications
This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our…