PC Support Technician at Technology Services

LODI UNIFIED SCHOOL DISTRICT

• Install, maintain and troubleshoot computer systems
• Perform technical duties in the installation of District-approved computer software and hardware
• Provide technical assistance to end users with computer-related software and hardware problems
• Conduct or assist in in-service education and introductory training on software operations

• Perform technical duties in maintaining and troubleshooting computer systems, programs and software; install hardware and software for District-wide administrative, clerical and instructional computers.
• Provide technical assistance to end users with computer-related software and hardware problems; assist users on the selection of software; provide mechanical assistance as requested; drive to various sites to assist users as needed.
• Conduct or assist in in-service education and introductory training on software operations.
• Recommend, modify and develop various hardware and software systems.
• Conduct diagnostic testing on malfunctioning computers and computer disks to determine hardware or software problems; re-install operating systems and other programs as needed.
• Administer the Internet services for the District; enter user names, assign E-Mail addresses and maintain files of employees entered into the file server.
• Operate assigned computer hardware and software systems, and various printers, hard drives, cables and connectors, and other tools as assigned.
• Communicate with various management personnel, District staff and outside organization to coordinate activities, exchange information and resolve issues and concerns.
• Maintain current knowledge of technological advances and industry trends.
• Assist with upgrading and installing memory and hard drives.
• Perform related duties as assigned.

• Operation of various personal computer hardware and software systems.
• Hardware and software installation procedures.
• Appropriate diagnostic procedures and tools.
• Interpersonal skills using tact, patience and courtesy.
• Oral and written communication skills.
• Data conversion techniques.
• Technical aspects of field of specialty.

• Perform technical duties in the installation of District-approved computer software and hardware.
• Assist end users with computer-related software and hardware problems.
• Conduct or assist in in-service education and introductory training on software operations.
• Prioritize and schedule work.
• Explain and interpret computer programs to end users.
• Maintain current knowledge of technological advances in the field.
• Learn upgraded technology and software programs.
• Communicate effectively both orally and in writing.
• Establish and maintain cooperative and effective working relationships with others.
• Administer the Internet services for the District.
• Meet schedules and timelines.
• Work independently with little direction.

Any combination equivalent to: high school diploma or equivalent supplemented by college-level course work in computer science or related field and increasingly responsible experience in personal computer operations, installation or repair.

Valid California driver’s license.

Indoor environment. Driving a vehicle to conduct work.

• Dexterity of hands and fingers to operate a computer keyboard.
• Sitting for extended periods of time.
• Lifting, carrying, pushing or pulling moderately heavy computer equipment.

Board Approved 11/2/99