Representative, Customer Service

Join Our Team as a Customer Service Representative!

Are you someone who loves helping others and making a positive impact? Do you enjoy a fast-paced environment where every day is a new chance to solve problems and help people? If that sounds like you, we want to hear from you!

• Provide top-notch service to customers through phone, email, and chat.
• Solve customer issues, handle orders, and answer product questions.
• Build strong relationships with customers and work closely with our Sales team.
• Be a supportive team player, helping others to reach our goals together.
• Share ideas to improve how we serve our customers and make procedures run smoother.

• A  people-first  attitude, always focused on helping customers.
• Flexibility to handle multiple tasks and a willingness to adapt when things change.
• Resourcefulness to find solutions when problems pop up.
• A positive, can-do attitude that keeps you moving forward and stay focused.

Whether you enjoy problem-solving, helping others, or building strong customer relationships, join our team to gain impactful and hands‑on experience.

• Multi-tasking. Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume.
• Customer Support. Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner.
• Returns Processing & Support Coordination – Manage return requests from start to finish, ensuring accurate documentation, timely processing, and clear communication with customers regarding status, eligibility, and next steps.
• Issue Resolution. Resolve order issues, back orders, product information requests and other customer concerns.
• Relationship Building . Develop and maintain relationships with customers and sales team with a customer‑centric service attitude and results focused mindset.
• Team Collaboration. Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals.
• Process Improvement. Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes.
• Adaptability. Demonstrate the ability to adapt to changing circumstances.
• On-site Requirement. Monday - Friday onsite presence in our office.

• Associates degree with minimum of 2 years experience.
• Experience working with finished goods in wholesale industry and/or B2B organizations.
• Strong working knowledge of Microsoft Outlook, with the ability to utilize its features to prioritize communications and contribute to an organized and efficient work environment.

• Expert level of organization and multi-tasking, with the ability to continually re-prioritize throughout the course of the day.
• Strong problem-solving abilities with attention to detail and accuracy.
• Positive and pleasant attitude to support working with our customers, department staff, sales personnel and other cross‑functional teams.
• A strong sense of responsibility to follow through to fully complete tasks and go beyond to satisfy our customers.
• A team player willing to collaborate with the team to ensure all department needs have been met.

If you are ready to contribute to a company that values innovation, quality, and exceptional service, we invite you to apply for the position of Customer Service Representative at CFS Brands.

Join us in shaping the future of food services!

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• 401(k) Matching
• Employment Assistance Program
• Paid Time Off
• Employee Discount

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market‑leading designer, manufacturer and distributor of commercial food service, healthcare, and industrial hygiene products. CFS BRANDS has maintained its industry‑leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a "one‑stop shop" solution for a wide range of organizations.

CFS BRANDS enjoys this competitive market…