Representative, Customer Service

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Full Time Sales and Marketing USA-TFG-Lodi, Lodi, NJ, US

4 days ago Requisition

Salary Range: $50,000.00 To $55,000.00 Annually

Join Our Team as a Customer Service Representative!

Are you someone who loves helping others and making a positive impact? Do you enjoy a fast-paced environment where every day is a new chance to solve problems and help people? If that sounds like you, we want to hear from you!

In this role, you’ll have the opportunity to:

• Provide top-notch service to customers through phone, email, and chat.
• Solve customer issues, handle orders, and answer product questions.
• Build strong relationships with customers and work closely with our Sales team.
• Be a supportive team player, helping others to reach our goals together.
• Share ideas to improve how we serve our customers and make procedures run smoother.

What We’re looking for:

• A "people-first" attitude, always focused on helping customers.
• Flexibility to handle multiple tasks and a willingness to adapt when things change.
• Resourcefulness to find solutions when problems pop up.
• A positive, can-do attitude that keeps you moving forward and stay focused.

Whether you enjoy problem-solving, helping others, or building strong customer relationships, join our team to gain impactful and hands‑on experience.

Customer Service Representative

Key Responsibilities:

• Multi-tasking. Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume.
• Customer Support. Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner.
• Returns Processing & Support Coordination – Manage return requests from start to finish, ensuring accurate documentation, timely processing, and clear communication with customers regarding status, eligibility, and next steps.
• Issue Resolution. Resolve order issues, back orders, product information requests and other customer concerns.
• Relationship Building . Develop and maintain relationships with customers and sales team with a customer‑centric service attitude and results focused mindset.
• Team Collaboration. Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals.
• Process Improvement. Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes.
• Adaptability. Demonstrate the ability to adapt to changing circumstances.
• On-site Requirement. Monday - Friday onsite presence in our office.

Customer Service Representative

Qualifications:

• Associates degree with minimum of 2 years experience.
• Experience working with finished goods in wholesale industry and/or B2B organizations.
• Strong working knowledge of Microsoft Outlook, with the ability to utilize its features to prioritize communications and contribute to an organized and efficient work environment.

Core Competencies for Success:

• Expert level of organization and multi-tasking, with the ability to continually re-prioritize throughout the course of the day.
• Strong problem-solving abilities with attention to detail and accuracy.
• Positive and pleasant attitude to support working with our customers, department staff, sales personnel and other cross‑functional teams.
• A strong sense of responsibility to follow through to fully complete tasks and go beyond to satisfy our customers.
• A team player willing to collaborate with the team to ensure all department needs have been met.

Benefits include:

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• 401(k) Matching
• Employment Assistance Program
• Paid Time Off
• Employee Discount

About CFS Brands:

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market‑leading designer, manufacturer and distributor of commercial food service, healthcare, and industrial hygiene products.

CFS BRANDS has maintained its industry‑leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one‑stop shop” solution for…