IT Help Desk Support Technician – Temporary

Felician University is presently seeking an experienced Information Technology professional to serve as a temporary Help Desk Technician from the beginning on August 10, 2026.

Reporting to the Assistant Vice President of Information Technology, the Help Desk Technician provides 1 st line technical support to faculty, staff, and students in the resolution of hardware and software problems through assistance via phone, email or onsite.

Felician University is committed to maintaining a learning and employment environment based upon our core values of Respect for Human Dignity, Compassion, Transformation, Justice and Peace, and Solidarity with People in Need.

Position Type:

Full-time, Temporary, Non-exemot

Required

Education:

BA/BS degree in Computer Science or related discipline preferred.

Qualifications:

• 2+ years’ experience relevant to 1 st line/help desk support;
• Proven experience using and troubleshooting Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint, Teams, One Drive);
• Demonstrated experience managing Outlook within a network environment;
• Excellent people skills, ability to interact effectively with diverse groups of people;
• Strong verbal communication skills, ability to disseminate information in a clear, concise manner both in person and via telephone;
• Well-developed organizational skills;
• Demonstrated ability to manage multiple projects, prioritize, and work efficiently;
• Professional appearance and demeanor;
• Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies;
• Familiarity with Smart board configurations and set up;
• Solid understanding of PC hardware set-up and configuration and imaging computers;
• Ability and willingness to support and promote the Felician Franciscan core values and mission of the University.