Customer Experience Representative

Job Description

Job Description

The Radiator Store is a fast-growing auto parts distributor in Northern New Jersey. We supply automotive cooling, electrical, and exhaust parts to mechanics, body shops, dealerships, and everyday customers. It’s a high-volume, fast-moving environment where accuracy and responsiveness matter.

This is a busy call center position. You’ll spend your day on the phone—typically 90-140 inbound calls—helping customers with pricing, availability, and delivery timing. Many of our customers rely on us to keep their businesses running, so speed and accuracy aren’t optional.

You’ll make outbound calls to follow up on quotes, help turn inquiries into orders, and build relationships with repeat wholesale customers. Some conversations are quick and easy; others require patience, problem-solving, and a calm approach under pressure.

If you don’t like being on the phone most of the day or juggling multiple tasks at once, this is not the position for you.

• Handle a high volume of inbound calls (90-140 daily)
• Provide clear, accurate info on pricing, inventory, and delivery
• Support wholesale accounts and build repeat customer relationships
• Make outbound follow-ups on quotes and open orders
• Enter orders and customer data quickly and accurately
• Communicate customer issues and feedback to the team

• Is:
  Fast-paced and performance-driven
• Is:
  Repetitive at times, especially with common questions
• Isn’t: A low-volume or slow-paced customer service role
• Isn’t:
  Just “answering phones”—you’re expected to think, solve, and follow through

• Prior call center and/or customer service or sales experience (required)
• Bilingual
  - Spanish/English
• 100% reliable attendance and dedication—this role depends on showing up every day and being on time
• Strong communication skills—you can be clear, direct, and helpful
• Fast and accurate data entry/computer skills
• Ability to multitask without losing attention to detail
• Positive attitude and willingness to learn quickly
• Knowledge of cars, auto parts, and the automotive industry experience
• Willingness to be flexible with schedule and support, includes rotating Saturdays

• Immediate hands-on training—we’ll teach you the products and systems
• A steady, high-energy work environment where your effort shows
• Hourly pay plus bonus incentives (spiffs)
• Opportunity to grow into a leadership role (as applicable)

This is a solid opportunity if you want to learn the auto parts distribution business from the ground up and aren’t afraid of a high-volume workload. If you’re reliable, quick on your feet, and willing to put in the effort, you’ll have room to grow here.

We are an Equal Opportunity Employer and maintain a clean, drug- and smoke-free workplace.