Billing QC Specialist II

Job Description

Pay:$19.40/hour

Location:Hybrid (In office Tuesday, Wednesday, Thursday)

The Billing QC Specialist will assist our billing teams in quality control of our resident billing
process. Each property that is billed by a Billing Manager goes through a series of automated
quality control checks. Any flags that generate need to be reviewed by a Billing expert to verify
accuracy against provider bills, property and client documentation, regulations, and
department standards. The Billing QC Specialist is critical to ensuring that clients and residents
receive accurate billing every time.

• Complete Quality Control in multiple systems (Fusion, ABP, Yoda, Skywalker) against
  documentation from multiple sources (utility bills, client files, property notes, management
  notes, reminders, KB articles)
• Analyze and approve/disapprove fusion setup, data entry, and resident utility billing daily
• Review documentation from multiple sources across multiple systems
• Provide detailed handback notes to team members to assist with correcting issues and
  identifying training opportunities
• Track trends and root causes to identify areas for improvement and share with leadership
• Identify errors in utility billing that may have occurred historically and communicate those errors
  to team members and leadership

• Proven track record of accuracy and attention to detail.
• Ability to follow documentation from multiple sources
• Ability to work independently, self-motivated
• Excellent communication skills, both written and verbal
• Ability to problem solve
• Work well under pressure
• Skilled in training and mentoring others to support performance and development

• High school diploma or equivalent
• 2 years working in an office environment

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service