Customer Service Representative

At Saranoni, we believe meaningful moments are created through thoughtful service, beautiful products, and genuine human connection, and we’re seeking a highly organized, people-focused Customer Service Representative to help create exceptional experiences for both our customers and our team.

This role is ideal for someone who thrives on structure, enjoys supporting others, and takes pride in keeping things running smoothly behind the scenes. You’ll be the heartbeat of our office and showroom—supporting customers, coordinating office events, and helping foster a positive, organized, and welcoming work environment.

If you love serving others with warmth and being a steady, dependable presence in a growing business, this role may be a great fit.

• Respond to customer emails, chats, phone calls, voicemails, and reviews in a timely, kind, and professional manner
• Process returns, exchanges, refunds, restocks, and order updates within established timelines
• Greet and assist walk-in customers, provide product education, and support in-store sales
• Ensure every customer interaction reflects Saranoni’s commitment to comfort, warmth, and connection

• Manage daily office and showroom operations, including opening/closing procedures
• Maintain a clean, organized, and welcoming workspace
• Coordinate basic administrative tasks such as invoices, check runs, chargebacks, and documentation
• Keep shared systems, files, and internal tools organized and up to date People Operations & Culture Support
• Assist with job postings, team communications, reimbursements, and internal documentation
• Support employee celebrations, company meetings, morale initiatives, and donations tracking
• Help plan and execute warehouse sales, company events, and trade show support

• Strong organizational and time-management skills with excellent attention to detail
• Confident, friendly communicator who enjoys working with customers and teammates
• Self-starter who takes initiative, sees what needs to be done, and follows through
• Ability to manage recurring responsibilities independently and follow established processes
• Comfort working across multiple systems, spreadsheets, and digital tools
• Proactive, dependable, adaptable, and solutions-oriented
• Desire to help the company grow by improving systems, organization, and experience through your work
• Experience in a customer-facing, administrative, operations, or office role is strongly preferred

• Family-founded, values-driven company
• Meaningful products that bring comfort, warmth, and connection
• Supportive, collaborative team environment
• Opportunity to make a real impact in a growing organization