Patient Care Coordinator; PCC

Home Health Office Manager

Location:Logan, UT
Company: Ascend Health
Employment Type: Full-Time

Job Summary
The Home Health Office Manager plays a vital role in supporting our home health team by serving as the first point of contact for patients, families, staff, and referral partners. This position creates a warm, professional, and compassionate experience for everyone who interacts with our office. The Office Manager supports daily operations through intake coordination, authorizations, referral processing, insurance verification, scheduling support, and general administrative duties to ensure smooth and efficient office flow.

Qualifications

• 1–2 years of medical office experience preferred

• Previous office experience, preferably in a healthcare setting

• Knowledge of medical terminology or general medical background preferred

• Strong telephone etiquette and interpersonal communication skills

• Typing/word processing speed of at least 40 words per minute

• Ability to speak, read, write, and comprehend English

• Prior staffing or scheduling experience preferred, ideally in home health or a temporary agency setting

• Strong verbal, written, and interpersonal communication skills

• Computer literate (or willing to be trained)

• Excellent time management and organizational skills

• Ability to work independently with minimal supervision

• Commitment to confidentiality and professionalism

Responsibilities

• Greet visitors and serve as the first point of contact for incoming calls

• Answer, screen, and direct calls appropriately

• Manage incoming and outgoing mail, faxes, and correspondence

• Maintain organized filing systems and documentation

• Assist with patient intake, including processing referrals and verifying insurance

• Prepare admission packets and applicant materials

• Schedule client services and support staff assignments

• Monitor and track employee schedules

• Respond to inquiries from patients, families, and referral sources

• Maintain strict confidentiality of patient, employee, and agency information

• Support quality improvement initiatives and agency compliance

• Perform additional administrative and clerical duties as assigned

Why Join Us?
This is an opportunity to be part of a compassionate, mission-driven healthcare team where your organizational skills and attention to detail directly support patient care and team success.

Employment is contingent upon the results of a mandatory background screening and proof of licensure when applicable.