Utility Activations Specialist

Job Description

Pay: $15.30/hour + Performance-based tiers

Location: Hybrid (In office Tuesday, Wednesday and Thursday)

Are you looking for a company that puts YOUR growth first? Conservice is the place! As an Activation Specialist at Conservice, you will contact utility providers to get utilities turned on at our client's homes to ensure a smooth transition for our clients as repairs are made or in between tenants.

As an Activations Specialist, you will:

• Learn and follow complex, unique, and different methodologies to meet client needs by navigating different documents, programs, and websites almost simultaneously
• Coordinate utility requests with utility providers through phone, email, fax, and online
• Resolve urgent issues in a timely manner
• Provide updates through notes and messages to clients through Conservice software, professional written correspondence is expected
• Maintain relationships with brokers through direct professional contact and communication
• High phone usage
  -spending more than 90% of your day on outbound calls with utility providers scheduling start/stop dates for utility accounts, confirming account information, researching and addressing incomplete utility requests and property issues (i.e. liens, balances, inspection, and repairs)
• Expected to complete multiple utility requests while waiting on hold, through other modes of activation processes (ie. paper forms, email, or online)
• Able to maintain a strong workflow while under shifting priorities and tight or short deadlines, which increases stress
• Authorized to pay account balances and request payments

• Adaptability and problem-solving skills
• Attention to detail with the purpose of achieving high accuracy
• Professional communication skills, written and verbal
• Good organizational and time management skills to maximize completed work and prioritization
• Willingness to learn Conservice software
• Ability to work independently and with a team
• Comfortable being on the phone working with utility providers
• A desire to learn and grow

• High School Diploma or GED

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.