Student Services Coordinator II

Overview

The Office of the Registrar is seeking an experienced customer service representative (Student Services Coordinator II) to help us provide the best experience possible for our customers as we fulfil our primary responsibility of maintaining the accuracy, integrity, and security of student records - specifically related to registration, tuition & payment, grades, graduation, and transfer articulation.

This position reports directly to the Associate Registrar and is crucial in ensuring the organization and integration of the hourly staff in supporting the workflow of the specific teams within the Office of the Registrar. Additionally, this person will be responsible for providing leadership and administrative support to our hourly employees.

• Work both independently and in conjunction with office personnel in relevant functions of the Office of the Registrar.
• Pursue innovative and functional approaches to integrate office procedures and technologies (including but not limited to: Banner and Degree Works) to serve USU students.
• Collaborate with all teams regarding institutional processes in the student information system (Banner).
• Support and advance the mission of the Office of the Registrar.
• Maintain the confidentiality of student records in compliance with the regulations of the Family Educational Rights and Privacy Act (FERPA).
• Lead hourly staff in providing friendly, efficient service to the Office of the Registrar customers and campus partners on multiple campuses and centers throughout the state of Utah.
• Provide guidance and training for hourly staff.
• Assist in providing leadership in the professional development of hourly staff and in addressing staffing issues that may arise.
• Offer direct assistance and advice to the Associate Registrar regarding all functions and needs of the hourly staff.
• Monitor office needs and recommend proactive solutions to avoid future problems while adhering to university policies and procedures.
• Perform special projects as assigned.

Minimum Qualifications:

• Four years of related experience; or an associate degree/vocational training plus two years of experience; or a bachelor’s degree.
• Extensive experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint), and databases.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Progressive professional experience leading employees.
• Experience using the Banner student information system.
• One year of supervisory experience.

Knowledge, Skills, and Abilities:

• Excellent customer service and interpersonal communication skills.
• Able to switch from one thing to another with great ease.
• Excellent computer skills and adaptability to new technologies.
• Excellent critical thinking skills.
• Skilled in creative problem solving.
• Skilled with basic office equipment, including printers, copiers, and telephone systems.
• Excellent organizational skills, attention to detail, and ability to prioritize tasks.
• Experience in interpreting and apply various guidelines, policies, and procedures.

Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
• Cover letter to be typed/pasted at the end of your application

Document size may not exceed 10 MB.

Minimum of $43,000 commensurate with experience, plus excellent benefits.

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate…