Patient Care Coordinator

About the Role

Back @ Work Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Full Time Patient Care Coordinator to join our team in Logan, UT.

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures and support the mission, vision, and values of Upstream Rehabilitation.

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or telephone from patients or physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
• 3-week Paid Time Off plus paid holidays.
• 401(k) + company match.

• Collect money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Customer Service – greet, create an inviting clinic atmosphere, make welcome calls, monitor and influence arrival rate through a great customer experience.
• Manage schedule efficiently.
• Manage document routing and personal overtime.
• Manage non-clinical documentation, deposits, caseload, D/C candidate, progress note, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.

• High School Diploma or equivalent.
• Strong communication skills – able to relate well with Business Office and Field leadership.
• Ability to multitask, attention to detail, meet deadlines, work with little or no supervision.
• Team member with efficient time management and presentation skills.

• Position subject to inside environmental conditions; exposure to noise consistent with indoor environment.
• Full-time duty Monday through Friday for minimum 40 hours per week; may be required to attend special events, evenings, weekends, or work additional hours.
• Primarily sedentary work with periodic lifting of 0-20 lbs.
• Constantly sits, sits and stands as needed, uses computer, phone, printer, keyboard, mouse, copy machines.
• Engages in repetitive typing, computer screen focus, comprehension of information, and verbal communication.
• Occasional walking, standing, pushing or pulling up to 20 lbs.; rarely crawling, crouching, kneeling, stooping, climbing stairs or ladders, reaching above shoulder height, lifting under 10 lbs. waist to shoulder.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, patients and teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.