Missing Bills Analyst

Job Description
Department:
Synergy

Pay:$14.50/hour + Potential for Performance-based Bonus

LOCATION:Hybrid - " In office on Tuesday, Wednesday, Thursday)

At Conservice, our mission is to manage our clients’ utilities - and we’re looking for people to investigate when bills go missing! Vacant Missing Bills Specialists ensure expected vacant bills are received in a timely manner and recover any that are missing. Your performance will help prevent costly late fees and potential disconnects. Come be part of a unified team dedicated to client satisfaction and creating a positive culture.

• Investigate missing bills for vacant units and either retrieve them or determine why they cannot be retrieved
• Ensure Conservice is receiving expected bills for vacant units
• Communicate with utility providers through phone calls and emails
• Engage in some written client communication for diverse purposes
• Confirm mailing addresses and account details
• Recover any missing vacant bills
• Assist in recovering all missing bills in billing history
• Prevent late fees and utility disconnects where possible

• Clear and professional written and verbal communication
• Able to quickly learn and adapt to new computer software
• Self-motivated to find the “why” behind the problem
• Interested in exceeding expectations
• Prioritize time effectively to complete workload and achieve goals

• High school diploma

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.