Student Services Coordinator

Student Services Coordinator

The Student Services Coordinator reports to the Associate Director of Operations in Student Financial Support. This position is responsible in assisting with Title IV federal student aid operations.

All team members strive to possess the following characteristics:

• Friendly disposition and enjoys working with students.
• Detail oriented, accurate, and self-motivated.
• Organized and able to work in a fast-paced office as a community-minded team member.

The Student Services Coordinator will be part of Operations Team and will work collaboratively with all office staff, including campus partners across the USU system. Duties and responsibilities of this position may include:

• Research federal financial aid regulations and program requirements using available software platforms, databases, and institutional resources to build and maintain working expertise
• Monitor and process assigned compliance reports through university and federal software systems; analyze findings, identify patterns, and recommend improvements to procedures and workflows
• Develop and maintain procedure documentation that reflects current software capabilities, system workflows, and institutional knowledge — with the expectation that documentation evolves as tools and processes improve
• Recommend changes and improvements to office communications
• Assist students with discretion, honesty, and sensitivity

Minimum Qualifications:

• Four years of experience; or an associate degree plus two years of experience; or a bachelor's degree is required
• Knowledge, skillset, or potential related to the specific duties & responsibilities of the position.

Preferred Qualifications:

• Experience in Higher Education
• Utah State University Experience
• Experience with state financial aid compliance audits, budget management, or financial aid reporting.
• Familiarity with any of the following systems:
  Office 365, Banner, Campus Logic (Student Forms, Campus Communicator, Scholarship Universe) or Service Now
• Familiarity with USU policies and procedures.
• Familiarity with Federal and/or State aid regulations.

Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"
• Cover letter to be typed/pasted at the end of your application
• Answer the following questions:
• Do you love working with people and computers?
• Do you love reports and problem solving?
• Do you want to improve your communication skills?

** Document size may not exceed 10 MB.**

$39,000 annually plus excellent benefits

Personal cubicle in an open floor plan of other cubicles near a foyer for students, 90% sitting 10% standing, we have a somewhat noisy environment, significant internal electronic messaging, calling students, reports, quality control, and troubleshooting, at least two meetings a week, occasional off campus promotional activities, monthly trainings, please expect a one to two-year learning curve.

Student Financial Support provides resources to help students pay for school. These resources include Federal Financial Aid, State of Utah Aid, and Institutional Aid. Additionally, The Student Money Management Center provides free, one-on-one coaching sessions to help students create budgets and to discover how they can pay for college.

The heart of our work is to serve students. Recognizing finances is a concern for many students, Student Financial Support diligently strives to provide all sources of funding and coaching that may help a student achieve their educational goals. Because Student Financial Support administers federal, state, and institutional aid, we focus on discretion, accountability, and…