Customer Service Representative

Customer Service Representative

Location:

Logan, Utah

Schedule:

Monday – Friday, 9am–6pm

Hybrid Work Model (3 days onsite in our Logan, UT office and 2 days remote)

Are you passionate about delivering excellent customer service? We are too!

We are currently hiring a Customer Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. As a Customer Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues, and providing clear guidance.

You’ll work directly with enterprise B2B clients and partner with our internal teams to ensure our clients' domain portfolios and digital assets remain secure.

• Client Support:
  Respond promptly and accurately to client inquiries via chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to protect and secure their global internet brands.
• Client Relationships:
  Build and maintain client relationships by understanding the unique needs of each client.
• Issue Resolution:
  Troubleshoot and resolve customer order requests and inquiries related to domain names, DNS, digital certificates, digital brand management, billing, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
• Escalation Management:
  Identify and escalated unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
• Product Knowledge:
  Be a trusted partner for your clients by maintaining an in-depth understanding of our services and communicating industry changes and new product offerings.
• Team
  
  Collaboration:
  
  Assist other teams within DBS with client brand launches and projects, problem‑solving, and troubleshooting as needed.
• Performance:
  Meet or exceed metrics designed to achieve industry‑leading client service support, supporting our world‑class Net Promoter Score (NPS) results.

• Experience working in a customer‑centric environment, industry and/or role.
• Effective written and verbal communication skills.
• Ability to think critically and be solution‑oriented.
• Strong Microsoft Office skills including Excel, Word, and Outlook.
• Ability to learn, adapt to, and discuss new technology.
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
• Ability to work independently as well as on a team.
• Proven organizational skills with the ability to prioritize work under pressure in a fast‑paced environment.
• Previous experience producing quality results with high attention to detail.
• Ability to be direct, open, and honest when communicating with clients and co‑workers.
• Bilingual skills are a plus.

• Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on‑the‑job training.
• An on‑team mentor to provide additional day‑to‑day support during onboarding.
• Collaborative team environment.
• Supportive leaders committed to your professional development and growth.
• Complimentary access to Open Sesame, monthly job‑related recurrent training, and more.
• Flexibility for employees by offering a hybrid work schedule.
• A clear vision, mission and values centered around promising world‑class service to our clients.

CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. Our commitment to accessibility reflects our broader dedication to diversity and belonging.