Customer Visibility Specialist

Job Details

Location:

Logan, UT 84341

Salary Range: $15.50 – $18.00 hourly

Shift: Variable between 8:30 a.m. and 5:30 p.m.

Employment Type:

Casual

• Greets the customer in person. "Hi, welcome to Alphagraphics. What can we do for you today?"Avoid asking, "Are you here to pick up an order."
• Answers the phone. "Alphagraphics, this is (your name)," or other variations like, "Thank you for calling Alphagraphics, this is (your name)." The important point is to state both your name and the name of the company.
• Accurately processes callers through the phone system, transferring calls, parking calls on the answering service and paging.
• Identifies the customer and his/her project through a few questions:
  What project are you working on today? Do you have an account with us?
• Depending on the answers, proceed as follows:
  • If they have an account and an assigned rep, see if the rep is available to assist. If not, gather all information about their job.
  • If the project is complex (e.g. an EDDM job, Book job, promo or a large job), pass to either a CSR 2 position, an ISR, an OSR or the owner.
  • If the project is simple and can be done while they wait, proceed.
  • If the project is simple but will take some time, follow the rule:
    In by noon, done EOD. In after noon, then done next day.
• Quotes turnaround from the “standard turnaround chart.”
• Accurately enters correctly priced estimates and orders in the POS system.
• Follows up on estimates, asks for orders.
• Enters orders in the POS system.
• Handles cash, check, or credit card transactions and deposits at the front counter.
• Verifies order accuracy and pricing.
• Notifies customers when order is completed.
• Handles customer complaints, forwards to management when appropriate.
• Maintains front counter cleanliness, preparedness checklist.
• Maintains front counter filing systems.
• Logs new customer contacts for future follow up.
• Maintains customer artwork files.
• Takes complete messages for team members.
• Refers customers to inside sales rep when appropriate.
• Tr to become competent back‑up during holidays and illnesses.
• Develops customer’s trust by taking interest in the success and timely completion of their projects.
• Trains to become a Certified Print Specialist.
• Completes Digital Certification.
• Passes on information about customers with future potential to the sales representative.

• Strong technology skill with Microsoft Office and have worked with an MIS system.
• A friendly and outgoing personality.
• Experience in the printing industry an advantage.
• Enjoys fast‑paced working environment – ability to “multi‑task.”
• Has good math skills.
• Has basic computer experience; ability to learn Point of Sales (POS) software for entering orders, estimates, and front counter transactions.
• Demonstrates and utilizes courteous customer service skills.
• Diploma or equivalent; 0–3 years of experience in the field or a related area.

• Health Insurance
• Dental
• Vision
• Flexible Spending Account
• Several supplemental plans
• Retirement account matching
• Employee discount
• Paid time off
• Holiday Schedule including your Birthday
• Planet Fitness Program