Guest Services Representative

Guest Services Representative

Requisition :
# of Openings: 30
Location: US-UT-Logan
Category: Customer Service/Support
Position Type: Non-benefited (hourly) Part-Time
Job Classification: Non-Benefited
College: Finance & Administrative Service
Department: Event Services
Advertised Salary: $13.00/hr

The Office of Events is a growing department whose primary function is to assure the events hosted by Utah State University, Exceed Expectations. Guest Services Representatives are responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events. The Office of Events is hiring now and for the upcoming school year. The position is on campus in Logan.

Guest Services is seeking to fill multiple positions through an ongoing search. Team members may have opportunities for growth within the Office of Events, including additional responsibilities with USU Fine Arts events, event hosting, and youth programs. These opportunities are based on performance and availability and may include internships or work‑study placements. Hours will vary depending on season and number of events rs may include nights, weekends & holidays.

Visa sponsorship is not available for this position. U.S. work authorization is required for the duration of employment.

• Greet and welcome guests to Utah State University in a friendly and professional manner
• Perform accurate access control of entry including, scan or tear tickets to allow entry, identify fraudulent tickets and deny invalid credentials.
• Perform appropriate access control to restricted areas to those with valid credentials.
• Enforce prohibited item rules and professionally communicate the need for compliance to these rules.
• Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
• Assist guests with questions, comments, complains or suggestions. Act as a source for information. Follow-up when necessary
• Maintain knowledge and adhere to guidelines for Americans with Disabilities Act.
• Maintain knowledge of individual responsibility and follow proper emergency management procedures.
• Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service
• Employees must adhere to the dress code standards and code of conduct provided by the department.

• Three months experience with customer service is preferred
• Excellent written & verbal communication skills.
• Excellent customer service and people skills.
• Ability to problem solve.
• Ability to follow instructions.
• Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm & professional manner.

Along with the online application, please attach the following:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under Resume/CV
• Answer the following during the application:
  • Please share your work availability and any conflicts (including class schedule, if applicable) for the upcoming school year.

Document size may not exceed 10 MB.

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs non-discrimination policies:
Executive Director of the Office of Equity Matthew Pinner, discrimination, Distance Education Rm. 401, ;
Title IX Coordinator Matthew Pinner, titleix, Distance Education Rm. 404, ;
Mailing address: 5100 Old Main Hill, Logan, Ut 84322. For further information regarding non-discrimination, please visit (Use the "Apply for this Job" box below). or contact: U.S. Department of Education, Office of Assistant Secretary for Civil Rights, , OCR; U.S. Department of Education, Denver Regional Office, , OCR.Denver.

Updated 12/2025