Order Entry Clerk

Description

The order entry clerk will perform administrative tasks related to customer information and orders. They communicate with customers over the phone or via email, processing orders. Some of the duties and responsibilities are:

• Entering and researching the status of orders, repairs, returns, credits, and exchanges. Order entry may include price verification, contract review, etc.
• Receives and manages customer service requests
• Enters and maintains all customer information in CRM
• Maintains order track spreadsheets, order forms, rep lists & distributor information
• Handles and tracks customer complaints
• Generates daily reports: booking, orders & RMA’s
• Tracks customer service activities via monthly reports, use of CRM, order tracking, etc.
• Coordinates with manufacturing to quote and ensure realistic delivery times
• Coordinates with Accounting on all customer credit requests
• Coordinates with outside sales regarding customer service matters
• Coordinates with shipping for custom documents and specification needs
• Interacts with engineering for the creation of part numbers

Generally requires a high school education or equivalent, 3-5 years' experience in a customer service or order entry role. Preferably in a manufacturing or similar environment.