Utility Setup Coordinator

Job Description

Pay:$15.30/hour + Performance-based tiers

Location: Hybrid (In office Tuesday, Wednesday and Thursday)

Are you looking for a career with a company that puts YOUR growth and development first
? At Conservice, we invest in our team members and create paths for long-term success. If you are a proactive problem solver who thrives in a dynamic environment, we’d love to have you join our Single Family team!

As a Utility Setup Coordinator
, you will play a crucial role in ensuring seamless transitions for our clients' residential properties. You will act as the primary liaison with utility providers—coordinating account start and stop dates, resolving property issues, and ensuring services are fully activated so homes are ready for repairs or new tenants.

Drive Utility Activations: Manage utility requests end-to-end via phone, email, web portals, and fax to schedule start/stop dates and confirm account details.

High-Volume Communication: Place outbound calls to utility providers (spending ~90% of your day engaging with providers) to research and resolve incomplete requests, property liens, balance inquiries, and inspection needs.

Problem Resolution & Payment Management: Swiftly navigate obstacles, resolve urgent account issues, and utilize authorization to issue payments and settle account balances.

Multi-Tasking Excellence: Efficiently manage high workflows and handle multiple utility requests across complex software systems—even while on hold.

Client & Partner Engagement: Maintain direct, professional correspondence with brokers and provide clear, accurate updates to clients via Conservice software notes and messaging.

Master Complex Workflows: Quickly adapt to unique client methodologies by navigating multiple databases, programs, and client documents simultaneously.

Communication

Skills:

Exceptional verbal and written communication skills with a comfortable, confident phone presence.

Tech-Savvy & Computer Navigation: Strong ability to navigate multiple systems, web portals, and software programs quickly and accurately.

Adaptability & Resilience: Ability to maintain composure, high accuracy, and strong workflow under shifting priorities and tight deadlines.

Problem-Solving Mindset: Great attention to detail with an eager, solution-oriented approach to resolving complex property issues.

Team Player: Self-motivated to work independently while remaining a collaborative team member.

Growth-Oriented: A strong desire to learn Conservice software systems and continuously develop new skills.

Clear opportunities for internal growth and advancement

Collaborative and supportive team environment

Conservice is an Equal Opportunity Employer.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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