Inbound Sales Agent

Job Overview

We are seeking a motivated individual to join our team as a UTS Inbound Sales Associate within the Amynta Group. The successful candidate will identify and service the needs of customers who have purchased a Universal Technical Services extended service or premier maintenance plan. The role involves answering inbound phone calls, email, and chat inquiries, troubleshooting issues, and providing routine customer service and support in a high-volume environment.

• Answer inbound phone calls with a positive, service-oriented attitude.
• Provide a range of routine customer service and support to customers over the phone, through email, or chat.
• Maintain a continual working knowledge of client products, services, and promotions.
• Deliver accurate information and resolve customer issues using prescribed standards.
• Research, resolve, and communicate information back to the customer in a clear and educated manner.
• Follow standard procedures for escalation of unresolved issues to appropriate internal teams.
• Complete a variety of forms and documents based on guidelines and document all customer information in the CRM system.
• Assist with creating and updating various processes and work collaboratively with team members across departments.
• Provide excellent customer service to internal stakeholders and external customers.
• Perform other responsibilities as assigned.

Monday-Friday, 7:00am to 5:00pm MST. The shift is divided into 8‑hour increments within this time frame.

• High school graduate or equivalent education.
• Customer service experience handling high-volume phone calls.
• Excellent written and verbal communication skills with confidence in making and receiving calls.
• Strong organizational, desk‑management, and multi‑tasking abilities.
• Team player who collaborates with customers and colleagues.
• Detail‑oriented with a strong work ethic and time management skills.
• Excellent attendance record.
• Comfortable using Microsoft Office, web‑based programs, and learning new software.
• Full‑time (5 days a week) employment required, office setting.

• Hourly base rate with unlimited commission and bonus rates for each warranty sold.
• Competitive Medical, Dental, Vision, Disability, and Life Insurance.
• 401(k) plan with company match.
• Generous Paid Vacation/PTO policy and paid holidays.
• Employee Referral Bonus.
• Collaborative workspace and environment.
• Location in Cache Valley, offering an exceptional outdoor lifestyle and nearby recreational opportunities.

At‑Will Employment – Your employment with Universal Technical Services is at-will. Neither the company nor you have the right to terminate the employment relationship except as modified by a written contract signed by you and a Vice President of this company.

The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate against applicants or employees on the basis of any basis protected by applicable legislation. Reasonable accommodations for individuals with disabilities are available throughout the recruitment process.