Receptionist, Customer Service​/HelpDesk

The Receptionist serves as the face of our community and is responsible for creating a warm, welcoming, and professional first impression for all residents, families, and guests. This role plays a key part in shaping the overall experience of our community by ensuring every person who walks through our doors feels valued, respected, and cared for.

This is a hospitality-focused role within an independent living community. We do not provide hands-on medical or personal care to residents—our focus is on lifestyle, service, and experience.

• Greet residents, guests, and visitors with warmth, professionalism, and kindness
• Answer phones and assist with inquiries in a friendly and helpful manner
• Ensure the front desk and lobby remain clean, organized, and welcoming at all times
• Support a positive, hospitality-driven environment for residents and guests
• Assist with general administrative and operational tasks as needed

• Perform routine security walkthroughs throughout the community
• Ensure a safe, calm, and secure environment overnight
• Respond to resident requests in a timely and professional manner
• Complete light cleaning, organizing, and support tasks as assigned

• A genuine passion for kindness, service, and helping others
• Strong communication and interpersonal skills
• Professional, dependable, and self-motivated
• Ability to create meaningful connections with residents and guests
• Comfortable working independently (especially overnight shift)
• Previous customer service or hospitality experience preferred