Customer Service

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures customers’ requests and questions are promptly resolved
• Provides information by telephone, in person or by mail, that customers may authorize concerning their account status
• Receives and processes new customer accounts and changes to existing accounts
• Maintains privacy of customer account information
• Ensures that Cache Valley Bank’s quality reputation is maintained and projected
• Assists area personnel as required
• Cross sells Cache Valley Bank services

• Communicate clearly, accurately and cordially through email and telephone
• Knowledge of Customer Service policies and procedures
• Basic understanding of Bank operations
• Excellent customer service skills, outgoing, able to tactfully resolve issues as they arrive
• Sparak banking system experience preferred.
• Detail oriented, accurate and efficient
• Team player who also displays individual initiative
• Maintain the highest ethical standards as defined by Cache Valley Bank’s vision and values