Student Services Coordinator II

Overview:

The School of Graduate Studies seeks two Student Services Coordinator II employees to support operations in the Graduate School Office. These positions will aid students in navigating the University with the ultimate goal of fostering an enhanced collegiate experience.

• Managing the Graduate School Registrar general email account, replying to inquiries or directing questions as appropriate.
• Supporting Graduate Program Coordinators.
• Processing graduate applications as needed, process transcripts, calculate GPAs.
• Managing electronic forms.
• Processing application materials.
• Managing student records in Banner.
• Answering questions from email and telephone inquiries.
• Supporting graduate recruitment and training events.
• Supporting other operations within the School of Graduate Studies.
• Other duties as assigned.

Minimum Qualifications:

• Four years of experience; or an associate degree/technical training plus two years of experience; or a bachelorâs degree is required.
• Be proficient in Microsoft Office.
• Detail-oriented and organized.

Preferred Qualifications:

• Knowledge of USUâs enterprise systems (e.g., Banner, Servicenow, Box)
• Experience working in higher education
• Ability to work without supervision
• Ability to handle confidential information with discretion

Knowledge, Skills, and Abilities:

• Demonstrate initiative and ability to work independently.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Ability to effectively prioritize and juggle multiple projects.
• Ability to adapt to changing conditions or work assignments.
• Team player who excels at building trusting relationships with customers and co-workers.
• Willingness to learn new skills or techniques.

Advertised Salary:
Minimum $43,000 commensurate with experience plus excellent benefits

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utahâs premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges.

Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah Stateâs 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025â26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful.

Forbes recognized…