BCF Analyst

Job Description
BALANCE CARRIED FORWARD ANALYST
Department:
Single Family

Wage: $14.50 + Performance Bonus

Balance Carried Forward (BCF) Analysts research past due balances and transfers to determine why accounts are delinquent. You are also responsible to resolve these issues and ensure client accounts are current and in good-standing. As you solve these problems quickly, you will help prevent costly late fees. Come be part of a unified team dedicated to quickly resolving client issues and developing career paths.

• Coordinate with utility providers to ensure client accounts are current
• Resolve outstanding balances
• Find errors in misapplied payments
• Document errors and causes of previous balances in Conservice database
• Medium phone usage-more than 50% of the day making outbound calls to providers.

• Clear and professional written and verbal communication
• Composed and positive during difficult conversations
• Self motivated to find the “why” behind the problem
• You’re committed to quickly learn and adapt to new computer software.
• Manage time and prioritize workload to meet goals and deadlines
• Willing to learn and adapt to new processes

Education & Experience

• High school diploma or equivalent

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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