Patient Service Representative

Job Description

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, such as greeting and checking in/out patients and verifying information supplied by patients.

• Provide courteous and professional connections with patients over the phone, in person, or via secure messaging, ensuring a superior customer experience.
• Document all phone calls accurately and completely in the electronic medical record (EMR).
• Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Register patients over the phone or in person by confirming, entering, and/or updating all required demographic data on the registration system.
• Obtain copies of insurance cards, forms of , and signatures on all required forms; verify information to determine insurance coordination of benefits and may include pre‑certification or prior authorization.
• Assist patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care, scan paperwork, educate patients on financial assistance, proactively request payments, and process payments following appropriate procedures.
• Stay current on role/responsibilities by reviewing monthly updates, dashboards, and attending relevant meetings; receive and review emails each shift to ensure the highest standard of performance.

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual abilities.

• Need to see and read information, labels, documents, monitors, equipment, and supplies; assess customer needs.
• Frequent verbal communication and listening required.
• Manual dexterity to manipulate supplies and equipment; frequent computer use for typing and accessing information.
• May require standing for long periods and lifting supplies.
• May assist patients in and out of the clinic.

We care about your well‑being – mind, body, and spirit – and provide a generous benefits package covering a wide range of programs to foster a sustainable culture of wellness, including living healthy, happy, secure, connected, and engaged.

Location:

Budge Clinic, Logan, Utah

Hours:

25 hours per week (part‑time)

Hourly rate: $18.31 – $23.80, depending on experience.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.