Disconnect Resolution Specialist

Job Description
Department:
Synergy
Location:
Logan UT, In Office or Hybrid (In office Tuesday, Wednesday, and Thursday)

Schedule:
Monday - Friday 4 pm - 8 pm MT

Wage: $15.75 per hour plus a performance-based tier system

Disconnect Resolution Specialist research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.

Responsibilities

• Coordinate with utility providers, collection agencies and team members to research disconnected accounts
• Scan disconnect notices and link them to the appropriate account in the Conservice database
• Prioritize urgent disconnect notices and resolve them quickly
• Make payments to restore utility services
• Medium phone usage-up to 30-50% of work day making outbound calls to providers.

Qualifications

• Self motivated to find the “why” behind the problem and resolve the issue
• Able to effectively manage time and prioritize workload
• Clear and professional written and verbal communication
• Able to develop collaborative relationships with team members
• Self-motivated to produce quality work

Education & Experience

• High school diploma or equivalent

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.