ServiceNow Junior Developer

Overview

Are you excited to learn new development technologies and be part of a team that’s improving the way the University operates? If you enjoy problem-solving, creating efficient processes and workflows with automation, and supporting users in a modern enterprise platform, this could be a great opportunity for you. We’re looking for someone who is self-driven, dependable, detail-oriented, and eager to grow as a developer using the Service Now platform.

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The Service Now Junior Developer (Entry-Level) position is a member of the Process Design & Development team and works alongside experienced developers, analysts, and stakeholders to design, build, test, document, and support Service Now - Service Catalog items, applications, and workflows used across USU’s Service Now platform.

This is an entry-level role designed for candidates who have foundational programming skills and want to build a career on the Service Now platform. The Junior Developer will learn Service Now development best practices, follow system and university standards, and contribute to implementation and support efforts with coaching and oversight.

A successful candidate will learn and be able to develop basic catalog items and workflows on the Service Now within 2-3 months. With additional learning, a junior developer should be able to expand their skillset and tackle more complex workflows and applications within 9-12 months moving from a junior developer to a full developer.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

• Assist in the design, development, and configuration of Service Now catalog items and applications including:
  • Participating in requirements gathering and clarification
  • Contributing to solution design and development tasks
  • Testing and validation
  • Documentation and knowledge transfer
  • Implementation planning and deployment activities (with guidance)
• Translate business and functional requirements into technical tasks and configuration/development work items.
• Build and maintain platform components such as forms, lists, UI policies, business rules, client scripts, flows/workflows, notifications, reports, and dashboards (as appropriate to the role).
• Develop and execute test cases for functional and regression testing; document results and troubleshoot defects.
• Support integrations and data activities (as needed), such as imports/exports and basic REST/API usage, under direction of senior staff.
• Recommend improvements to usability, performance, and maintainability of Service Now solutions.
• Collaborate with team members and customers to ensure solutions meet the intended outcomes and follow platform standards.
• Provide tier‑two support to end users and Service Desk personnel, escalating issues when necessary.
• Communicate status and progress on assigned tasks; follow project schedules and team processes.

Minimum Requirements

• Programmer/Analyst I:
  Bachelor’s degree in MIS, Computer Science, or related field OR Associate degree/certification in a related area plus two years of related experience OR Equivalent combination of education and relevant experience demonstrating technical aptitude
• Programmer/Analyst II:
  Bachelor’s degree in MIS, Computer Science, or related field plus two years of related experience OR Associate degree/certification in a related area plus four years of related experience OR Equivalent combination of education and relevant experience demonstrating technical aptitude

Preferred Qualifications

• Exposure to Service Now (coursework, personal projects, internships, certifications, or familiarity with the platform)
• Familiarity with web technologies such as HTML/CSS, Bootstrap, or modern UI concepts
• Basic understanding of integration concepts (REST, web services, APIs)
• Experience with troubleshooting, customer support, or IT service processes (help desk, ITIL concepts)

• Foundational experience with JavaScript (coursework, projects, internships, or job experience)
• Ability to learn new tools and technologies quickly and apply feedback
• Strong interpersonal and…